Technical ServiceNow Administrator/Solution Consultant (all genders)

MHP - A Porsche Company; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology and business partner in Berlin is seeking an experienced ServiceNow Administrator to ensure stable operations and implement new modules. The role requires a degree in Computer Science or Business Informatics, along with at least 4 years of experience in ServiceNow administration. This full-time position offers flexibility, a supportive work environment, and opportunities for growth in your responsibilities and know-how.

Leistungen

30 days of vacation

Opportunities for professional growth

Supportive work environment

Qualifikationen

• At least 4 years of experience in ServiceNow administration.
• Strong focus on ServiceNow operations and ITSM processes.
• Communication skills to collaborate with technical and business stakeholders.

Aufgaben

• Ensure stable operation of the ServiceNow platform through system checks.
• Implement and configure new ServiceNow modules and integrations.
• Handle 2nd-level support for ServiceNow-related incidents and problems.

Kenntnisse

ServiceNow Administration

ITSM Processes

REST APIs

SOAP APIs

JavaScript

Analytical Thinking

Collaboration

Ausbildung

Degree in Computer Science or Business Informatics

Tools

ServiceNow

IntegrationHub

Jobbeschreibung

Responsibilities

• Platform Operations & Maintenance : You ensure the stable and secure operation of the ServiceNow platform through regular system checks, performance monitoring, patching, and upgrades. You safeguard compliance with security, performance, and availability standards.
• Implementation & Configuration : You implement and configure new ServiceNow modules (e.g. ITSM, CSM) and integrations with third-party systems. You design efficient workflows, optimize performance, and ensure reliable data exchange using REST, SOAP, and IntegrationHub.
• Development & Automation : You design and develop ServiceNow components, workflows, and automations to enhance usability and operational efficiency—always in line with platform best practices and governance standards.
• Incident, Problem & Change Management : You handle 2nd‑level support for ServiceNow‑related incidents and problems, perform root cause analyses, manage change requests, and support release processes to ensure continuous improvement of platform operations.
• Collaboration & Continuous Improvement : You collaborate with internal teams and external partners to align ServiceNow capabilities with business requirements and contribute to a culture of stability, service quality, and innovation.

Qualifications

• Degree in Computer Science, Business Informatics, or a comparable field, and bring at least 4 years of experience in ServiceNow administration within enterprise IT environments.
• Passion for building, maintaining, and evolving enterprise service platforms, with a strong focus on ServiceNow operations, ITSM processes, and platform governance. Certifications such as ServiceNow Certified System Administrator (CSA) are mandatory; ITIL Foundation or ServiceNow developing skills are a plus.
• Expertise in ServiceNow Administration, ITSM and CSM modules, IntegrationHub, REST / SOAP APIs, CMDB, JavaScript, and platform upgrades, as well as experience performing health checks and troubleshooting within complex enterprise environments.
• Your way of working is structured, reliable, and proactive, characterized by analytical thinking, service orientation, and a strong sense of ownership. You communicate effectively, collaborate across teams, and act as a trusted partner for both technical and business stakeholders.

Things to know before departure

• Start: by appointment – always at the beginning of a month
• Working hours: full‑time (40h) & 30 days of vacation
• Employment relationship: Unlimited
• Field: Operations
• Language: German & English
• Flexibility & willingness to travel
• Other: a valid work permit; if necessary, we can apply for the work permit as part of our recruiting process. The procedure takes time and has an influence on the start date.

Company profile

As a technology and business partner, MHP digitizes its customers' processes and products and accompanies them in their IT transformations along the entire value chain. As a digitalization pioneer in the mobility and manufacturing sectors, MHP transfers its expertise to a wide variety of industries and is the premium partner for thought leaders on the way to a Better Tomorrow.

MHP serves over customers worldwide: leading corporations and innovative medium‑sized companies. MHP provides both operational and strategic advice and provides proven IT and technology expertise as well as specific industry know‑how. MHP operates internationally as OneTeam, with headquarters in Germany and subsidiaries in the USA, UK, Romania and China.

For 25 years, MHP has been shaping the future together with its customers. More than 3, MHP employees are united by the demand for excellence and sustainable success. This aspiration continues to drive MHP – today, tomorrow and in the future.

Benefits

• We support and appreciate colleagues as they are and celebrate our successes together.
• We are always happy about creativity and new impulses.
• In terms of time and place – depending on the project, at home, in the office, at the customer's premises.
• You have the opportunity to grow with us, in your tasks, your know-how and in your responsibility.

You can find a comprehensive overview of our benefits.

Application instructions

It's best to apply right away. Simply online via our application portal. There you can send us your application documents, such as CV, certificates and, if applicable, project lists, in just a few clicks. A cover letter is not required.

By the way: When we receive your application, our recruiting team checks across departments whether there is a suitable position for you. Regardless of current job advertisements, we will try to find the most suitable job for you at MHP.

Contact

Do you have any questions? Then check out our FAQs on our FAQ page.

If you have any further concerns, please contact our recruiting team on +49.