Technical Service Manager (Southwest)

Christeyns; Offenburg; Vor Ort; EUR 52.767 - 76.219; Vollzeit

Benefits dieser Stelle

Company vehicle

Bonus scheme

Zusammenfassung

Christeyns is seeking a Technical Service Manager to join our commercial sales team. This UK-field role focuses on delivering technical service to dairy, food, and beverage sites, with emphasis on CIP operations, hygiene, and dairy processing systems.

You will expand business opportunities while maintaining strong customer relationships and ensuring high service standards. You will deliver on-site training, troubleshoot issues, and collaborate with sales, R&D, and operations to ensure seamless

Qualifikationen

• Experience delivering technical service to dairy/food manufacturing sites.
• Knowledge of CIP operations and hygiene processes in dairy environments.
• Strong customer relationship and upselling capabilities.

Aufgaben

• Deliver service and support in line with SLAs or contracts.
• Maintain professional relationships with assigned accounts.
• Identify opportunities to upsell CFH products and services.
• Seek out new business opportunities and new customers.
• Provide expert advice and guidance to customers.
• Investigate opportunities via on-site contacts and collaborate with BD team.
• Monitor accounts to realise full business potential.
• Support CIP processes and dairy equipment troubleshooting on-site.
• Train customer teams on product usage.
• Collaborate with internal teams to ensure satisfaction.
• Assist in product trials, installations, or technical projects.
• Provide feedback on customer needs and product performance for improvement.
• Manage service tools, equipment, and inventory.
• Stay updated with product knowledge and industry developments.
• Lead and supervise CIP processes and chemical applications.

Kenntnisse

Technical service management

Dairy manufacturing

CIP operations

Hygiene processes

Dairy production systems

Full UK driving licence

Office 365

Ausbildung

Level 4 Certificate in Food Hygiene

Lead Auditor Certificate

Train the Trainer Certificate

Driving licence

Tools

Office 365

Jobbeschreibung

Location: Field Based role, covering the Southwest of the UK including South Somerset, Devon and Cornwall dependent on business requirements.

Remuneration: Competitive salary, company vehicle & bonus scheme.

The Role

Due to new business growth, we are seeking a Technical Service Manager to join our commercial sales team as a permanent and integral member.

In this role, you will be primarily responsible for delivering technical service and support to Food, Dairy, and Beverage manufacturing sites, with a particular focus on dairy processing environments and CIP (Clean‑in‑Place) systems. You will promote the services offered by our division while upholding the professional image of the business.

Your technical expertise, especially in CIP operations, hygiene processes, and dairy production systems will be instrumental in providing high‑quality service to both existing and prospective customers, with the aim of monitoring, retaining, and expanding business opportunities.

Main Duties

• Deliver service and support in line with agreed Service Level Agreements (SLAs) or specific customer contracts.
• Maintain effective and professional relationships with assigned accounts.
• Identify and pursue opportunities to upsell CFH products and services.
• Actively seek out new business opportunities by sourcing new customers.
• Provide expert advice, assistance, and guidance to customers where appropriate.
• Investigate potential opportunities for future business via on‑site contacts and collaborate with the business development team.
• Monitor and regularly review each account within your area to ensure full business potential is being realised.
• Proactively assess current services and identify opportunities to generate additional revenue.
• Ensure all required documentation is completed accurately and in a timely manner.
• Deliver on‑site training and technical support to customer teams to ensure correct product application and usage.
• Troubleshoot and resolve technical issues promptly to minimise customer disruption, escalating complex issues as needed.
• Collaborate with internal teams (sales, R&D, operations) to ensure seamless service delivery and customer satisfaction.
• Participate in the rollout and support of new product trials, installations, or technical projects.
• Provide regular feedback to internal teams on customer needs, trends, and product performance to support continuous improvement.
• Manage service tools, equipment, and inventory effectively, ensuring proper use and care of company assets, including the company vehicle.
• Stay up to date with product knowledge and industry developments through internal training and self‑learning.
• Support and optimise CIP processes, including troubleshooting, validation, and ensuring correct chemical application within dairy processing environments.
• Experience within the Dairy Manufacturing industry, ideally with exposure to processing operations.
• Hands‑on experience with CIP (Clean‑in‑Place) systems, including understanding of process flow, hygiene requirements, and chemical application.
• Commitment to ongoing professional development.
• Ability to work on own initiative.
• Full UK driving licence.
• Familiarity with Office 365, including Microsoft Teams.
• Level 4 Certificate in Food Hygiene.
• Lead Auditor Certificate.
• Train the Trainer Certificate.
• Experience supporting or optimising dairy processing equipment or hygiene systems.

If you feel you have the qualities and motivation to succeed in this exciting opportunity, please apply in writing with a CV and Cover letter enclosed to [e-mail].

Closing date for applications is Friday 31st July 2026