Technical Sales Engineer, Cold Chain

Copeland Europe GmbH; Aachen; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Copeland Europe GmbH is seeking a Technical Engineer based in Aachen, Germany, with hybrid working options. The role focuses on refrigeration applications for commercial and industrial cold chain environments, including product demonstrations, installation support, and ongoing technical development.

You will provide expert guidance to customers, support OEMs and contractors, and collaborate with R&D and engineering teams across the product lifecycle.

Qualifikationen

• Experience in refrigeration, cold chain, or commercial cooling applications.
• Strong understanding of refrigeration system applications and customer integration requirements.
• Experience supporting OEMs, contractors, or end users within refrigeration market.
• Strong problem-solving and customer-facing communication skills.

Aufgaben

• Serve as the primary technical interface between R&D and internal engineering during new product development.
• Provide technical support during specification, design, and refrigeration system selection activities.
• Support customers with cold chain and refrigeration application expertise.
• Deliver technical product demonstrations and support discussions during the sales process.
• Provide remote and onsite technical support throughout the product lifecycle.
• Assist with implementation, commissioning, and troubleshooting of refrigeration systems.
• Develop and maintain technical documentation for field applications.
• Support strategic and high-profile customer accounts through site visits and engagement.

Kenntnisse

Refrigeration applications

Customer-facing communication

Remote & onsite support

CO2 refrigeration knowledge

Jobbeschreibung

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! We are recruiting a Technical Engineer to support cold chain and refrigeration customers across Germany. This role is focused on refrigeration applications and requires strong technical understanding of cooling systems used within commercial and industrial cold chain environments. The successful candidate will provide expert technical guidance to customers while supporting product application, commissioning, troubleshooting, and ongoing technical development activities.

Key Responsibilities

• Serve as the primary technical interface between OEM R&D teams and internal engineering teams during new product development projects
• Provide technical support during specification, design, and refrigeration system selection activities
• Support customers with cold chain and refrigeration application expertise
• Deliver technical product demonstrations and support technical discussions during the sales process
• Provide remote and onsite technical support throughout the product lifecycle
• Assist with implementation, commissioning, and troubleshooting of refrigeration systems
• Develop and maintain technical documentation supporting field applications
• Support strategic and high-profile customer accounts through regular engagement and site visits
• Monitor industry trends, refrigeration regulations, and emerging technologies
• Collaborate with internal Technical Sales Engineers to exchange technical knowledge and field experience
• For senior-level profiles, support account planning and identify commercial growth opportunities

Required Skills & Qualifications

• Experience within refrigeration, cold chain, or commercial cooling applications
• Strong understanding of refrigeration system applications and customer integration requirements
• Experience supporting OEMs, contractors, or end users within the refrigeration market
• Strong technical problem-solving and customer-facing communication skills
• Ability to provide both remote and onsite customer support

Preferred Skills & Qualifications

• Knowledge of CO₂ refrigeration systems is highly desirable
• Previous experience as an Application Engineer or Technical Sales Engineer
• Experience supporting key or strategic customer accounts
• Strong autonomy and ability to work independently in a field-based role
• Existing knowledge of the European cold chain or refrigeration market

About the Location

This role is based in Aachen, Germany, with a hybrid working model that combines collaboration in the office with the flexibility of remote work. For the right candidate we would considering a fully remote contract. Located at the heart of Europe, Aachen is a vibrant city known for its strong engineering heritage, international atmosphere, and close proximity to Belgium and the Netherlands. The region is home to world-class research institutions, advanced manufacturing, and a thriving technology community, making it an excellent environment for professionals passionate about innovation and sustainable technologies. As part of our Aachen-based team, you’ll have the opportunity to collaborate closely with colleagues across Product Management, Engineering, Sales, Marketing, and Supply Chain while contributing to solutions that support the future of commercial heating, cooling, and climate technologies.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and Competitive Benefits

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave.

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.

Company Overview

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.