Technical Manager

Trane Supply; Ulm; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Ustkv Transport-Kälte-Vertrieb GmbH in Ulm seeks a Technical Leader (m/f/d) to drive engineering excellence across service and installation teams. You will lead the Training Center, coach engineers, and coordinate with sales and the manufacturer to resolve complex cases and raise standards.

We expect strong leadership, deep transport refrigeration knowledge, and hands-on experience with equipment, PPE, and field operations.

Qualifikationen

• Solid experience within transport refrigeration industry.
• Extensive knowledge of transport refrigeration systems.
• Understanding of engineering and service processes, PPE, vans, tools, and parts.
• Proficient with Microsoft applications.
• Strong verbal and written communication; good English.
• Good mathematics skills.

Aufgaben

• Lead the Training Center and the team of trainers and Technical Service Managers.
• Maintain and further develop high technical standards across service and installation teams.
• Coach and mentor field service and installation engineers on technical matters.
• Support resolution of complex technical issues and critical customer cases.
• Ensure installation standards and field service quality.
• Collaborate with sales in technically critical customer situations.
• Organize and lead the warranty department, campaigns and improvements.
• Manage communication with the manufacturer on technical topics.
• Support recruitment of regional technical staff.

Kenntnisse

Transport refrigeration

Engineering knowledge

Service processes

Microsoft Office

Verbal and written communication

English skills

Tools

PPE knowledge

Fleet equipment handling

Jobbeschreibung

## Technical Leader (m/f/d)Location: Ulm Business Unit: Service Reports to: General Manager## ## About Ustkv Transport-Kälte-Vertrieb GmbH is an established sales and service company specializing in transport refrigeration, headquartered in Ulm with mobile service units across Southern Germany. As a Thermo King partner, we provide tailored solutions for transport refrigeration systems – from sales and installation to maintenance, repair, fleet consulting, and telematics solutions.We operate within a strong international brand and innovation environment: Thermo King is part of Trane Technologies, a global climate innovator focused on sustainable solutions for buildings, homes, and transport. This connection stands for quality, future-oriented thinking, reliable service, and sustainable technology.## ## The RoleAs Technical Leader (m/f/d), you will play a key role in ensuring high technical and service standards across the region. You will provide expert support to field service teams, lead the Training Center and associated teams, and drive the continuous improvement of service, installation, and quality standards.You will also act as an important interface between service, technical operations, sales, and the manufacturer, support critical customer cases, and contribute to the further development of the regional service network.## ## Key Responsibilities### Technical Leadership and Engineering Excellence* Lead the Training Center as well as the team of trainers and Technical Service Managers* Maintain and further develop high technical standards across service and installation teams* Coach and mentor field service and installation engineers on technical and service-related matters* Support the resolution of complex technical issues and critical customer cases* Ensure and continuously improve installation standards and field service quality* Support the sales team in technically critical customer situations### ### Training, Development and Quality* Develop, implement, and continuously improve training and field support functions* Deliver field-based technical training, coaching, and mentoring across engineering disciplines as required* Promote upskilling, cross-learning, and knowledge sharing across the engineering support network* Reduce repeat repairs through continuous improvement initiatives within the service team* Foster a positive, high-performing, and collaborative culture across the region### ### Operational Management and Cross-Functional Collaboration* Organize and lead the warranty department, including campaigns and improvement initiatives* Manage communication with the manufacturer on technical topics* Support the team in the technical aspects of fleet management* Work closely with the Service Manager and General Manager to expand the network while maintaining high quality standards* Support recruitment activities for regional technical staff* Ensure timely investigation and resolution of operational and health and safety issues* Support disciplinary and grievance matters in line with company procedures* Undertake any other duties reasonably required for the effective operation of the function## ## Your Profile### Professional Qualifications* Solid experience within the transport refrigeration industry* Extensive knowledge of transport refrigeration systems* Good understanding of engineering and service processes, including PPE, vans, tools, and parts* Good working knowledge of Microsoft applications* Excellent verbal and written communication skills* Sound basic mathematics and English skills### ### Personal Competencies* Strong leadership, coaching, and mentoring capability* Ability to enhance team capability and support career development* Clear and effective communication style* Strong customer and service orientation* Structured, proactive, and solution-focused approach* Ability to foster collaboration and remove obstacles* High quality mindset and strong technical proficiency### ### Desirable* Electrical qualification/certification would be an advantage* Mechanical or engineering qualification/certification would be an advantage* Experience in coaching and leading teams in the transport refrigeration industry## ## Additional Local Requirements* Ability to work at various locations depending on business needs* Flexibility and availability at short notice to support field service activities## ## What We Offer* A responsible and varied position in a dynamically growing company* The opportunity to actively shape and further develop processes, standards, and structures* A collaborative working environment with short decision-making paths* The opportunity to work within an international brand and innovation environment* A company culture shaped by respect, collaboration, customer focus, and sustainability* Competitive compensation as well as comprehensive benefits and programsWe are proud of our forward-looking company culture, which is inclusive and respectful at its core. We share a passion for serving customers, caring for others, and taking on the challenge of creating a more sustainable world.If you see yourself in this description and would like to become part of our successful team, we look forward to receiving your compelling application via our career portal.## We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, protected veteran status, or any other legally protected status.