Technical Customer Support (f/m/d) for Material Characterization

Anton Paar Germany; Ostfildern; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A precision instrumentation company in Ostfildern is seeking a motivated individual for a customer support role involving technical assistance and training on measuring devices. The ideal candidate should have a background in technical/scientific training, fluent German, and strong communication skills. The role offers a permanent employment contract with attractive benefits, including flexible working hours and a supportive onboarding process.

Leistungen

13.5 monthly salaries

Deferred compensation for up to two JobRäder bikes

Company pension plan

30 days of vacation

Flexible working hours

Qualifikationen

• Enjoy customer contact and possess good communication skills.
• Completed technical/scientific vocational training.
• Basic knowledge of physics and chemistry in material science.

Aufgaben

• Support customers by phone, email, and on-site with devices.
• Carry out measurements in the lab and interpret results.
• Conduct training courses and workshops at customer sites.

Kenntnisse

Business fluent German

Good written and spoken English

Communication skills

Manual dexterity

Ausbildung

Technical/scientific vocational training

Degree as a state-certified technician

Jobbeschreibung

Company Description

Anton Paar Germany GmbH, a subsidiary of Anton Paar GmbH, has over 170 employees and is responsible for the distribution and service of precision measuring instruments. To bring exceptional products and services to market, we need remarkable and motivated individuals.

Job Description

• Contact person for customers & sales! You will support our customers by phone, email, or, if necessary, on site with the operation of our measuring devices (e.g., extruders, systems, and laboratory equipment), the procurement of spare parts, and much more. In doing so, you will work closely with your colleagues in sales and will be able to share your knowledge with them, for example, on technical questions and preparing quotations.
• Measurements! In our application laboratory and in the customer's laboratory on site, you will carry out measurements on samples (residual moisture content, oil absorption number, thermal properties of polymers, etc.), interpret the results, prepare the documentation, and help customers with the application of measurement software.
• Knowledge transfer! The device installations and training courses you carry out at our customers' sites are the best opportunity to pass on your product‑specific knowledge. You can also actively help to organize workshops and seminars as part of your work.

Qualifications

• Communication and mobility! In addition to enjoying customer contact, you have business fluent German and good written and spoken English skills, as well as a class 3/B driver’s license.
• Qualifications! You have completed technical/scientific vocational training, for example as a CTA (f/m/d) or mechatronics engineer (f/m/d), or have a degree as a state‑certified technician (f/m/d). In addition, you have basic knowledge of physics and chemistry, for example in the field of materials science, polymers, or chemistry, or from a similar environment.
• A wealth of experience! You should have theoretical and, ideally, practical knowledge of plastics processing and analysis, extrusion, and thermal analysis. In addition, you can impress with your initial laboratory experience.
• Versatility! You have no problem independently planning and conducting customer appointments and training sessions. Your profile is rounded off by a confident manner, a structured approach to work, and manual dexterity.

Additional Information

• A sense of community! You can expect a pleasant corporate culture that values teamwork, appreciates participation, and offers prospects.
• The best starting conditions! You will receive intensive training, open communication, and respectful interaction with each other. As part of our onboarding process, we will also provide you with individualized support through our internal training program.
• Good conditions! We offer you a permanent employment contract with 13.5 monthly salaries, deferred compensation for up to two JobRäder bikes, and a company pension plan in addition to capital‑forming benefits.
• Family‑friendly working conditions! With us, you can achieve the perfect balance between family, leisure, and career thanks to flexible working hours. You also get 30 days of vacation per year with a 5‑day week.
• Good infrastructure! Whether by car, bike, or train: all routes to us are open to you. The nearest subway station is only a few minutes' walk from the company building, and the SSB company ticket is subsidized. Free parking spaces for cars and bikes are also available directly on the company premises.
• Attractive location! The immediate vicinity offers a wide range of shopping opportunities and lunch options. You are also welcome to visit our in‑house canteen.

Start Date

Immediately