Technical Account Manager (TAM), EMEA

TetraScience; Frankfurt; Remote; EUR 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive Salary and equity

Supportive team-oriented culture

Generous paid time off (PTO)

Flexible working arrangements

Zusammenfassung

A leading scientific data solutions company located in Frankfurt is seeking a Senior Technical Account Leader to provide strategic technical partnerships with pharmaceutical and biotech clients. This role involves understanding customer needs, driving solutions, and facilitating successful project outcomes. Candidates should have a strong scientific background and extensive experience in technical architecture and sales support. Benefits include competitive salary and flexible working arrangements.

Qualifikationen

• 5+ years of professional experience in Life Sciences.
• Senior Technical Architecture experience.

Aufgaben

• Provide strategic technical guidance to customers.
• Act as a primary technical point of contact.
• Drive adoption and success plans.

Kenntnisse

Scientific background

Technical Architecture experience

Commercial tech sales support

Data Modeling

Proficiency in cloud RDBMS

Big Data Technologies

Experience with AWS data services

Understanding of data governance

Familiarity with Tableau and Power BI

Ausbildung

Academic background in Life Sciences

Tools

AWS

Databricks

Snowflake

Redshift

Spark

Tableau

Power BI

Google Cloud

Azure

Jobbeschreibung

Overview

TetraScience is the Scientific Data and AI Cloud company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes.

As a Senior Technical Account Leader, you will provide a strategic technical partnership with customers, bridging business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists\' and R&D IT analysts\' needs, analyze their data environment, assist in the design and implementation of our solutions, and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption, and long-term project success.

Key Responsibilities

• Primary technical point of contact across strategic accounts
• Lifecycle engagement & adoption acceleration from presales to delivery
• Technical health & risk management
• Strategic planning and stakeholder management across sales, product management and engineering teams
• Sales enablement & growth support
• Deep and wide technical and science senior relationships

Strategic Technical Partnership

• Deeply understand customer scientific data and AI architecture & goals
• Provide proactive, prescriptive technical guidance
• Act as a trusted advisor aligned to customer outcomes

Lifecycle Engagement & Risk Management

• Drive adoption & success plan execution
• Conduct regular technical reviews
• Identify risks & recommend optimizations

Sales Support & Escalation Management

• Lead technical strategy for expansions
• Support POCs & co-innovation
• Manage resolution for escalated issues

Value Delivered to Customers

• Accelerate time to value
• Improve stability & uptime
• Strategic roadmap alignment
• Prioritized support & faster resolutions
• Higher ROI through continuous optimization

Commercial Acumen & Sales Enablement

• Support growth through hands-on sessions and enablement presentations
• Showcase tailored demonstrations to prospects, to both small and large audiences
• Solution Mapping: Map business requirements to technical solutions
• ROI Calculation: Determine potential return on investment for proposed solutions
• Relationship Building: Cultivate relationships with clients, sales teams, and technical teams
• Working with science and technology partners such as Databricks and Google
• Negotiation Skills: Collaborate with clients and sales teams to reach beneficial agreements

Technical Account Leadership

• Product Knowledge: Develop a deep understanding of the company\'s product or service offerings
• Demo Development: Design and showcase tailored demonstrations to prospects
• Proposal Writing: Contribute to RFPs/RFIs with detailed technical specifications and solutions

Project Management

• Timeline Management: Ensure projects are kept on track and within scope
• Stakeholder Management: Coordinate with various stakeholders to ensure smooth presales activities

Requirements

• Scientific background academic and/or 5+ years professional experience in Life Sciences
• Senior Technical Architecture experience 5+ years
• Commercial tech sales support
• R&D IT or Data & Informatics
• Data Modeling: Understand logical, physical, and conceptual data models
• Database Systems: Proficiency in cloud RDBMS (like Snowflake) and NoSQL databases (like Redshift and Databricks)
• Big Data Technologies: Familiarity with tools like Spark and data warehousing solutions
• Cloud Platforms: Experience with AWS data services, and also Azure, Google Cloud
• Data Governance and Quality: Understanding of data lineage, metadata management, and data quality processes and tools
• Analytics and BI Tools: Familiarity with Tableau, Power BI, QlikView, and their backend requirements

Benefits

• Competitive Salary and equity in a fast-growing company
• Supportive, team-oriented culture of continuous improvement
• Generous paid time off (PTO)
• Flexible working arrangements - Remote work

We are not currently providing visa sponsorship for this position.