Technical Account Manager - Hospital (m/f/d)

voize-l; Berlin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Hybrid work model

Learning platforms (Blinkist/Audible)

Public transport pass

Urban Sports Club

Team off-sites

Language courses

Job summary

voize is seeking a Technical Account Manager - Hospital to own the technical relationship with a portfolio of hospital customers. You will understand HIS/KIS setups, infrastructure, integrations, and stakeholders, supporting go-live through releases and renewals to ensure voize runs reliably across wards and clinical workflows.

You will maintain technical account plans, lead release reviews, and collaborate with Product and Engineering to improve reliability and rollout readiness, while

Qualifications

• Several years of experience in technical account management, solutions engineering, technical support, or implementation.
• Hands-on knowledge of integrations, APIs, logs, networks, IAM, and device/MDM setups; HL7 or FHIR familiarity is a plus.
• Excellent communication across technical, clinical, and executive audiences.
• Structured, calm approach to managing complex organizations, multiple sites, and open topics with data-driven progress.
• Professional German and comfortable English; based in Germany; willing to travel to customer sites when needed.

Responsibilities

• Own the technical relationship with hospitals and hospital groups; understand HIS/KIS setup, infrastructure, clinical workflows, and stakeholders.
• Maintain a technical account plan covering integrations, deployment architecture, security, planned changes, risks, and rollout waves.
• Lead release pre-briefings and technical reviews to assess impact before changes affect clinical operations.
• Stay close to issues; coordinate with Technical Support while providing context to accelerate resolution.
• Turn recurring themes into actionable feedback for Product and Engineering to improve reliability and rollout readiness.

Skills

Technical account mgmt

Solutions engineering

APIs

Integrations

IAM

MDM

Communication

German

English

Travel willingness

Hospital IT

HL7/FHIR familiarity

Tools

HL7

FHIR

Job description

OverviewApplication

Why voize? Because we’re more than just a job!

we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact.

$50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

And now, we’re looking for you to join us on this mission!

Your Mission: Be the technical partner our hospital customers trust

As Technical Account Manager - Hospital, you will own the technical relationship with a portfolio of our strategic hospital customers. You will understand their systems, infrastructure, integrations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across wards, sites, and clinical workflows. Your success will be measured by trust, retention, and long-term customer outcomes.

Your Daily Business - No two days are alike

• Own the technical relationship with a portfolio of hospitals and hospital groups, building a deep understanding of their HIS/KIS setup, infrastructure, clinical workflows, open topics, and key stakeholders
• Maintain a technical account plan for every customer, covering integrations, deployment architecture, security requirements, planned changes, open risks, and upcoming rollout waves
• Lead release pre-briefings and technical reviews, helping customers assess the impact of changes across systems before they affect clinical operations
• Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the technical and organizational context needed to accelerate resolution
• Identify recurring themes across hospital customers and turn them into actionable feedback for Product and Engineering, improving reliability, integrations, and rollout readiness

Your Skillset - What you bring to the table

• Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS, health tech, or hospital IT
• Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management, and device or MDM setups; familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus
• Great communication skills across technical, clinical, and executive audiences, from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management
• A structured, calm approach to managing complex organizations, multiple sites, and open topics simultaneously, supported by data that demonstrates progress and impact
• Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with hospital information systems is a plus

Growing together - what you can expect at voize

• We are a fast-growing startup, which means you will tackle meaningful challenges, grow quickly, and make a real impact by giving frontline workers more time for people
• Become a co-creator of our success with stock options
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, access to learning platforms such as Blinkist and Audible, and free language courses
• You decide when you work best, with flexible working hours and a strong hybrid setup

Ready to talk?

We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!

OverviewApplication

Why voize? Because we’re more than just a job!

we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact.

$50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

And now, we’re looking for you to join us on this mission!

Your Mission: Be the technical partner our hospital customers trust

As Technical Account Manager - Hospital, you will own the technical relationship with a portfolio of our strategic hospital customers. You will understand their systems, infrastructure, integrations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across wards, sites, and clinical workflows. Your success will be measured by trust, retention, and long-term customer outcomes.

Your Daily Business - No two days are alike

• Own the technical relationship with a portfolio of hospitals and hospital groups, building a deep understanding of their HIS/KIS setup, infrastructure, clinical workflows, open topics, and key stakeholders
• Maintain a technical account plan for every customer, covering integrations, deployment architecture, security requirements, planned changes, open risks, and upcoming rollout waves
• Lead release pre-briefings and technical reviews, helping customers assess the impact of changes across systems before they affect clinical operations
• Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the technical and organizational context needed to accelerate resolution
• Identify recurring themes across hospital customers and turn them into actionable feedback for Product and Engineering, improving reliability, integrations, and rollout readiness

Your Skillset - What you bring to the table

• Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS, health tech, or hospital IT
• Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management, and device or MDM setups; familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus
• Great communication skills across technical, clinical, and executive audiences, from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management
• A structured, calm approach to managing complex organizations, multiple sites, and open topics simultaneously, supported by data that demonstrates progress and impact
• Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with hospital information systems is a plus

Growing together - what you can expect at voize

• We are a fast-growing startup, which means you will tackle meaningful challenges, grow quickly, and make a real impact by giving frontline workers more time for people
• Become a co-creator of our success with stock options
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, access to learning platforms such as Blinkist and Audible, and free language courses
• You decide when you work best, with flexible working hours and a strong hybrid setup

Ready to talk?

We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!