Technical Account Manager, Google Cloud Consulting (English, German)

Google; Frankfurt; Vor Ort; EUR 96.000 - 98.000; Vollzeit

Benefits dieser Stelle

Equity

Benefits

Zusammenfassung

Google Cloud is seeking a Technical Account Manager to help customers in Germany adopt Google Cloud products and guide them through their transformation journey. You will manage the delivery of cloud consulting engagements and regularly engage with enterprise leadership and cross-functional teams.

Germany: €96000 - €98000 (EUR) + 15% bonus target + equity + benefits. This role emphasizes bilingual German and English communication and collaboration across locations in Munich or Frankfurt.

Qualifikationen

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5 years in a customer-facing role with stakeholders and transformation programs.
• Experience supporting cloud operations, technical support or IT consulting.
• Fluency in English and German.

Aufgaben

• Accelerate adoption of Google Cloud by leading the implementation journey.
• Provide technical guidance and manage timelines, milestones and migrations.
• Lead cross-functional work streams and executive-facing activities.
• Plan events and launches with Support, Engineering and SRE to ensure success.
• Develop best practices and assets to scale via partners.

Kenntnisse

Cloud operations

Customer facing

Stakeholder mgmt

English fluency

German fluency

Ausbildung

Bachelor's degree in CS/Engineering

Jobbeschreibung

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Munich, Germany; Frankfurt am Main, Germany.

Minimum qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
• Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You will manage the successful delivery of cloud consulting engagements to drive customer adoption of Google Cloud services. You will also regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Germany: €96000 - €98000 (EUR) + 15% bonus target + equity + benefits

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders (particularly C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering and SRE to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .