Technical Account Manager (f/m/d)

adjoe GmbH; Hamburg; Hybrid; Vertraulich; Vollzeit

Zusammenfassung

A leading digital advertising firm in Hamburg is seeking a Tech Support Specialist to enhance publisher ad integration. The ideal candidate excels in communication, data analysis, and has technical knowledge in SQL. The role includes managing onboarding, troubleshooting, and coordinating between teams. Enjoy a hybrid work environment, benefits including a relocation bonus and up to 30 vacation days, and be part of a diverse team dedicated to innovation.

Leistungen

Career development program

Relocation bonus

Flexible working hours

30 vacation days

In-house gym access

Team events and gatherings

Qualifikationen

• Ability to communicate complex technical information to business teams.
• Capability to turn data into actionable insights.
• Excellent cross-team communicator in a team environment.
• Strong analytical and communication skills.
• Ability to query databases using SQL.
• Basic knowledge of HTML and JavaScript.
• Understanding of technical systems communication.
• Familiarity with Java is a plus.
• Experience supporting app publishers through SDK integrations is beneficial.

Aufgaben

• Support publishers with issues during adjoe integration.
• Identify integration problems and collaborate with the product team for solutions.
• Manage technical onboarding of app partners.
• Maintain documentation of the integration process.
• Link various stakeholders to provide solutions.
• Assist supply business team with data-driven insights.
• Be part of an international English-speaking team.

Kenntnisse

Communication of technical information

Data analysis

Cross-team communication

Analytical skills

SQL

HTML knowledge

JavaScript knowledge

HTTP REST understanding

Java familiarity

Jobbeschreibung

adjoe is redefining the future of mobile ads. Powered by advanced AI, first-party data and world-class engineers, we’ve perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade – now the fastest growing rewarded advertising channel globally – driving incremental engagement, retention, and revenue.

At the same time, we’re breaking into programmatic advertising with the intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 600 million users worldwide for scalable growth. Backed by a $100 million investment from Bertelsmann and operating from offices in Hamburg, Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience – right now. Join us.

Meet Your Team: Rewarded Solutions

Our Rewarded Solutions team develops the technology behind adjoe's innovative rewarded engagement products that serve over 57 million daily mobile users.

The team’s tech stack consists of three major components: native Android and iOS SDKs written in Java/Kotlin and Swift handling complex engagement flows; widely customizable offerwall applications built with React TypeScript; and a highly performant Golang backend hosted on AWS that processes millions of events hourly. Our system matches each game with its ideal users, delivering rewards optimized for satisfaction through data processed via AWS Athena, Kafka, Spark, S3, and MySQL.

For team members, this means having state-of-the-art resources to build engaging rewarded ad experiences that seamlessly integrate into the world’s top apps while delivering exceptional results for advertisers and monetizers in this industry-leading technology.

What You Will Do:

• Put on your detective hat and support publishers with issues they may face when integrating adjoe, ranging all the way from basic issues in their mobile app code to fine-tuning configurations.


• Proactively identify integration issues that publishers may face and work with the product team to create solutions for these issues.


• Manage the technical onboarding of our newest app partners and ensure a smooth implementation process.


• Contribute to maintaining easy-to-understand documentation of the integration process.


• Become the link between various stakeholders, teams, and clients to provide clients with solutions to maximize their business goals.


• Assist the supply business team by providing them with data-driven insights into how they can reach their KPIs based on the analysis, aggregation, and visualization of adjoe’s data.


• Be part of an international English-speaking team dedicated to scaling our adtech platform beyond our hundreds of millions of monthly active users.

Who You Are:

• You have a skill for communicating complex technical information to business teams and partners.


• You turn data into actionable insights and document them in clean, understandable formats like spreadsheets or wiki pages to help drive business decisions.


• You thrive in a team environment and are an excellent cross-team communicator.


• You have excellent analytical and communication skills and can use SQL to query databases.


• You act as the voice of the customer and support teams, providing clear and constructive feedback to Product and Engineering teams to help improve our tools, features, and overall user experience of our product.


• Basic Knowledge of HTML and JavaScript & you know you don’t eat cookies in IT.


• You have a working knowledge of how different technical systems communicate with each other, such as being able to test HTTP REST endpoints and understand what could go wrong when they don’t work.


• Plus: You are familiar with Java or have experience building your own apps.


• Huge plus: You have hands-on experience working with app publishers, supporting them through SDK integrations, debugging tricky issues, and guiding them on best practices to ensure smooth rollouts and long-term success.

Fuel for the Journey: Benefits to Support Your Ambitions

• Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.


• Easy Arrival to adjoe: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at adjoe in Hamburg? We support every ambition—from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.


• Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).


• Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.


• Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary and your earliest possible start date. We are looking forward to your application!

We welcome applications from people who will contribute to the diversity of our company.