Tech Consultant - Fulfilment (all genders)

Zalando; Berlin; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

27 days of holiday a year

40% off fashion and beauty

Family support

Company pension

Employee shares programme

Health and wellbeing options

Mental health support

Training platform

2 paid volunteering days

Relocation assistance

Job summary

Zalando seeks an on-site Specialist/Inhouse Tech Consultant to configure and administer Time Management Systems for our European logistics centers. You will handle technical support, system changes, and data interfaces to downstream apps while coordinating with internal and external partners.

The role requires hands-on configuration, testing, and knowledge sharing, including creating FAQs and guides. Strong SQL, testing, and English communication are essential; German a plus.

Qualifications

• Bachelor’s degree in HR, Business Admin, Information Systems or equivalent.
• Proven hands-on experience configuring time management systems.
• Strong HR IT understanding and system integration knowledge.

Responsibilities

• Provide 1st/2nd level technical support via phone, email, and tickets.
• Configure time management systems, workflows, and business rules.
• Monitor interfaces and coordinate issue resolution with teams.
• Support testing, test case prep, execution and validation.
• Create training materials and user guides for knowledge base.

Skills

SQL

Testing

Log analysis

Incident resolution

Analytical skills

English communication

Education

Bachelor's degree in HR / Business Admin / Information Systems

Tools

Zucchetti

ZMI

SEAK

Workday

Job description

THE ROLE & THE TEAM

We are seeking an on-site position for a highly skilled and experienced Specialist/Inhouse Tech Consultant to join our team. As a Time Management System Specialist/Inhouse Tech Consultant, you will support the team with the hands-on configuration and administration of various modules within the Time Management Systems. Your expertise in time management systems functionality and configuration will be crucial in ensuring the system meets the needs of our organisation and supports our stakeholder departments effectively, with our logistics centers across Europe being your main internal clients.

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

1. Technical Support & Troubleshooting

• Provide first and second-level technical support via phone, email, and ticketing systems.

• Manage and execute technical and functional configuration changes in time management systems (e.g. Zucchetti, ZMI, SEAK, workday), including updates to workflows, application settings, and business rules where required

• Monitor interfaces between time management systems and downstream applications, identify data or process issues, and coordinate resolution with internal teams and external partners

• Support testing activities for system changes, bug fixes, and releases, including test case preparation, execution, and validation

• Technical skills in SQL, testing, log analysis, and structured incident resolution

2. Customer & Employee Training

• Guide users through time management systems software features, updates, and new functionalities.

• Create, update, and maintain comprehensive FAQs, manuals, and troubleshooting guides for the knowledge base.

WE'D LOVE TO MEET YOU IF YOU HAVE

• A Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field (or equivalent work experience).

• Proven experience working as a Time Management Specialist/Inhouse Tech Consultant or in a similar role, with hands-on experience in configuring and administering time management systems.

• A deep understanding of HR IT and time management system architectures, functionality, and integration capabilities.

• Strong knowledge of HR processes, regulations, and best practices.

• Proficiency in SQL tools and technologies, including report writing and calculated fields.

• Strong analytical and problem-solving skills, with the ability to translate business requirements into effective system configurations.

• Excellent communication in English skills, both verbal and written, with the ability to collaborate effectively with cross-functional teams. German is a plus

• A proactive mindset, with the ability to work independently and manage multiple tasks simultaneously.

OUR OFFER

Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• Family support, including counselling and dedicated services for parents and carers

• Company pension scheme

• Employee shares programme

• Health and wellbeing options, including Wellhub

• Mental health support and coaching

• Development through our training platform and biannual peer-to-peer review

• 2 paid volunteering days a year

• Relocation assistance (subject to prior agreement)

INCLUSIVE BY DESIGN

If you think you have what it takes, At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions.

To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion