Teamlead Technical Customer Support (m/f/d)

Flexoptix GmbH; Darmstadt; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A technology company located in Darmstadt is looking for a leader for their technical support team. Ideally, you hold a degree in Computer Science or related fields and have at least two years of leadership experience. Responsibilities include fostering team development and analyzing complex technical queries. The company offers a supportive work environment, competitive salary, and flexible hybrid/onsite working arrangements.

Leistungen

Company pension plan

Health Insurance Plan

Access to top-notch IT and office equipment

Gym partner benefits

Lunch and snacks provided

Personal development opportunities

Convenient location and transportation options

30 days of annual vacation

Bike leasing program

Discounted public transport tickets

Qualifikationen

• Completed degree in Computer Science, Communications Engineering, or Electrical Engineering.
• Solid expertise in optical transmission technology and network engineering.
• At least two years of leadership experience with proven ability to build and motivate teams.
• Confident communication skills in German and English (minimum B2 level).
• Enthusiasm for IT and network technologies combined with a solution-oriented mindset.

Aufgaben

• Take on the leadership of one of our support teams.
• Promote the professional and personal development of team members.
• Gain in-depth knowledge of our product range.
• Analyse complex technical enquiries and develop solutions.
• Drive the further development of processes and concepts.

Kenntnisse

Leadership

Optical transmission technology

Network engineering

German (B2)

English (B2)

Ausbildung

Degree in Computer Science, Communications Engineering or Electrical Engineering

Jobbeschreibung

That's The Job

• Take on the leadership of one of our support teams and foster a motivating, trust-based working environment


• Promote the professional and personal development of team members while ensuring consistently high service quality


• Gain in-depth knowledge of our product range in the field of transceivers, continuously update your expertise and actively share it with the team


• Analyse complex technical enquiries and develop sustainable solutions – always remaining calm and solution-oriented, even in challenging situations


• Drive the further development of processes and concepts to continuously improve technical support

That's You

• Completed degree in Computer Science, Communications Engineering or Electrical Engineering, or a comparable qualification with relevant professional experience


• Solid expertise in optical transmission technology and network engineering


• At least two years of leadership experience, with proven ability to build and motivate teams


• Confident communication skills in German and English (minimum B2 level), both spoken and written


• Enthusiasm for IT and network technologies, combined with an innovative spirit and a solution-oriented mindset

That's What We Offer

At Flexoptix, we\'re more than just a workplace – we\'re a community dedicated to fostering growth, well-being, and success. When you join our team, you become part of a supportive environment where your contributions are valued, and your potential is nurtured. Here\'s why you\'ll love being part of our team:

• An attractive package: In addition to the gratifying salary, we offer a robust company pension plan to help you build a secure financial future and a Company Health Insurance Plan with a coverage that goes beyond the basics, providing you with additional benefits to support your health journey.


• Access to Top-notch IT and Office Equipment: Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work.


• Stay Active and Healthy with our Gym partner: Maintain your well-being with our health and sports offer.


• Feeling hungry? We\'ve got you covered!Fuel your workday with a delicious lunch from our diverse menu selection. Enjoy fresh fruit and cereal anytime you need a snack. Plus, you\'ll find chocolates in every corner of our office to satisfy your sweet tooth.


• Personal Development: Expand your skills and knowledge through workshops, conferences, language courses, advanced training, and webinars.


• Convenient Location and Transportation Options: Our office is conveniently located in the woods and easily accessible by public transport, car, or bicycle, making your commute a breeze and we\'ve got you covered with covered bicycle parking and warm showers available onsite.


• Enjoy 30 days of annual vacation, giving you ample time to relax, recharge, and explore new experiences.


• Stay Active and Eco-Friendly with Bike Leasing: Stay active with our bike leasing program, offering a convenient and sportive commuting option.


• Hybrid/Onsite Working: We offer flexible hybrid/onsite working arrangements allowing you to work remotely and dedicating three days to onsite


• Discounted Public Transport Tickets: Save money on public transportation with our discounted public transport tickets, making you wanting to travel more.


• Make an impact! Work in an innovative, deep tech product that adds value to the telecommunication world! Become a crucial part of something new, big and exciting where you can truly make an impact!

That's How We Connect

Social media Would you like to find out more about Flexoptix as an employer? Then take a look at LinkedIn, Kununu, Instagram or Facebook.

Flexoptix is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.