Team Lead Customer Success Coaches DACH

Goodhabitz; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An innovative EdTech company in Frankfurt is seeking a Team Lead for Customer Success to guide their regional managers in Germany, Switzerland, Austria, and Poland. The ideal candidate will have over 3 years of experience in team management, a customer-centric approach, and the ability to drive results through strategic coaching. This position offers a competitive salary, flexible work options, and various benefits aimed at personal growth and development.

Leistungen

Competitive salary and performance bonus

25 days paid holiday

Travel budget

Flexible work environment

Unlimited access to development resources

Mental coaching support

Diverse and inclusive teams

Themed events and team-building activities

Fully paid Do-Good Day for volunteering

Pension and insurance coverage

Qualifikationen

• 3+ years of experience managing teams of 7+ in Customer Success (B2B SaaS or EdTech preferred).
• Able to bridge the gap between commerce, tech, and online training.
• Experience presenting to large audiences and handling stress effectively.

Aufgaben

• Mentor Customer Success Managers throughout the customer journey.
• Choreograph work processes to meet regional targets.
• Drive results through coaching and strategic alignment.

Kenntnisse

Team management

Customer-centric approach

Data-driven decision making

Empathy and leadership

Fluent in German and strong English skills

Jobbeschreibung

Overview

Catch the GoodHabitz sparkle!
We are GoodHabitz, one of the fastest growing ed-tech companies in Europe, on the road to realize our mission: to make learning accessible, engaging and fun for everyone. We help over 2 million people become the best version of themselves. We are a team of focused players who value inspiration, support and a balance of work and fun. We invest in people with opportunities for growth, trips and events to empower our people to have the best time of their lives. We are creative masterminds who welcome challenges with a positive attitude.

As the Team Lead for Customer Success, you'll guide our Customer Success Managers team in the central region, covering Germany, Switzerland, Austria and Poland. Working with your team, your mission is to drive GoodHabitz to success in the central region, ensuring clients perceive real business impact with our services.

Responsibilities

• You'll be the go-to mentor for our Customer Success Managers, offering support throughout the entire customer journey, from onboarding to expansions and renewals.
• Choreograph work processes to perfection, ensuring our regional targets are hit.
• Inspire and drive results from the management team through coaching.
• Foster growth and development within your team.
• Become the strategic ally for both clients and your team, helping them conquer business objectives.
• Energize your team by sharing insights, best practices and industry benchmarks.
• Focus on delivering maximum value to clients to secure renewals.

Qualifications

• Have 3+ years of experience managing teams of 7+ in Customer Success (B2B SaaS or EdTech preferred).
• Are deeply invested in your team's growth and success.
• Can bridge the gap between commerce, tech, and online training.
• Are customer-centric and solution-oriented.
• Use data to drive improvements and guide your team.
• Connect with people through empathy and approachable leadership.
• Handle stress like a pro and enjoy presenting to large audiences.
• Embody a feedback culture and foster open dialogue.
• Speak German fluently and have strong English skills.

Benefits

• 💰 Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work
• 🏖️ Paid time off - 25 days holiday
• 🚆 Travel budget
• 💻 Flexible work & tools - work in a supportive environment with the comforts you need, plus a laptop
• 📈 Growth & development - unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth
• 🧠 Mental coaching - support from our partner, OpenUp to keep your mind in top shape
• 🌍 Diverse & inclusive teams - work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together
• 🎉 Themed events & team-building - from creativity workshops to vitality socials, our events are full of energy and fun surprises
• 🤝 Annual Do-Good Day - a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about
• 🛡️ Pension & insurance - disability and pension coverage for your long-term security

Applying

Applying is easy: Submit your application. We'll get back to you within 5 working days.