Team Assistant (m/f/d) - Account Management (Financial Focus)

ABOUT YOU GmbH; Hamburg; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A dynamic e-commerce company in Hamburg is seeking a Team Assistant with a financial focus. In this role, you will manage ticket systems, ensure smooth invoicing processes, and act as the primary communication contact for partners regarding financial matters. The ideal candidate has strong customer-facing experience and exceptional attention to detail. This position offers a vibrant and inclusive work environment.

Qualifikationen

• Previous experience in a support role, ideally in e-commerce or marketplace.
• Strong understanding of e-commerce processes and basic financial concepts.
• Fluent in English, with excellent communication skills.

Aufgaben

• Manage tickets in the Service Desk Ticketing System.
• Support monthly invoicing process to ensure accuracy.
• Act as the communication lead for financial matters.

Kenntnisse

Customer-facing experience

Attention to detail

Communication skills

Ausbildung

Completed commercial apprenticeship or comparable qualification

Tools

Jira

Jobbeschreibung

Overview

Do you thrive in a fast-paced, scaling environment and have a knack for process management and data accuracy? Then, welcome to the Partner Business Team!

As a Team Assistant (m/f/d) withFinancial Focus, you will play a crucial role in expanding our marketplace by ensuring both the smooth operational growth and the precise financial cycle for our marketplace partners. You will handle tickets related to live business, helping partners scale and boost sales, while also being the dedicated point person for all invoicing and payment inquiries.

Your dual focus on operational support and financial process management ensures partner satisfaction, promotes growth, and guarantees a seamless monthly payout cycle.

Responsibilities

• Manage the Service Desk Ticketing System and provide fast, high-quality resolution for partner tickets across all topics, with a key focus on live business operations (scaling, visibility, campaigns)
• Support the monthly invoicing process by assisting with data gathering, internal checks, and reconciliation to ensure the cycle runs smoothly and accurately
• Act as the partner-facing communication lead for all financial matters, including proactively communicating changes or resolving complex inquiries regarding commissions, deductions, and payouts
• Collaborate closely with the SCAYLE Payments Team to solve payment blockers and ensure a smooth financial closing process every month
• Guide partners on leveraging Seller Center features to boost product visibility and sales
• Analyze recurring support topics (both operational and financial) to identify and suggest long-term process improvements

Requirements

• Completed commercial apprenticeship or comparable qualification
• Proven professional experience in a customer-facing or support role, ideally in e-commerce or a marketplace
• Strong understanding of core e-commerce operational processes (order fulfillment, product data) and basic financial/invoicing concepts
• Exceptional attention to detail and numerical accuracy is essential for handling financial data
• Experience working with a ticket management system (like Jira) is a plus
• Fluent English language skills are mandatory
• Excellent communication skills for clearly explaining complex financial and operational topics to partners
• Strong hands-on mentality and the resilience to manage a high volume of diverse partner requests

About You

YOU ARE THE CORE OF ABOUT YOU. We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We look forward to receiving your application - preferably online via our application portal. This way we can guarantee a faster process and it is also very easy for you to upload your application documents! :-)

Your contact

Lydia