Surveillance Manager

Aquarius Casino Resort; Berlin; Vor Ort; EUR 56.000 - 82.000; Vollzeit

Zusammenfassung

Aquarius Gaming, LLC is seeking a Surveillance Manager to safeguard the integrity, safety, and reputation of the organization. You will oversee daily operations and supervise the Surveillance department, ensuring procedures align with regulatory standards and internal policies.

You will recruit and coach staff, translate goals into actionable plans, and maintain service standards while monitoring activity for violations and coordinating audits or investigations.

Qualifikationen

• 3 years of surveillance, security, or gaming with leadership or investigations.
• Strong decision-making under pressure.
• Excellent interpersonal and communication skills.
• Ability to input information using a moderately complex computer system.
• Proficiency with MS Office and collaboration tools.

Aufgaben

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance.
• Translate organizational goals into actionable plans with timely delivery under leadership guidance.
• Establish and uphold service standards within the Surveillance department.
• Monitor daily surveillance activity to detect, investigate, and document potential violations.
• Lead and oversee special investigations and assist with case development and reporting.
• Oversee surveillance technology operations and coordinate with IT for system integrity.

Kenntnisse

Leadership

Decision-making

Interpersonal skills

Adaptive leadership

Inclusive culture

Problem solving

Multi-tasking

English communication

Ausbildung

High School Diploma or Equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Microsoft Teams

Jobbeschreibung

At Aquarius Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

Summary:
As the Surveillance Manager, you play a critical role in safeguarding the integrity, safety, and reputation of the organization. You are responsible for the daily operations and direct supervision of all activities within the Surveillance department. Your leadership ensures that all surveillance procedures are executed with precision, aligning with regulatory standards and internal policies.

Job Description:

Essential Functions and Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.

• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.

• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals

• Monitor daily surveillance activity to detect, investigate, and document potential violations of gaming laws, internal controls, and property rules, including reviewing all daily incident reports and coordinating audits or close watches

• Lead and oversee special investigations, assigning tasks and supporting investigators with case development, report writing, and resolution strategies

• Manage surveillance technology and equipment operations, coordinating with technical staff to ensure system integrity and timely response to operational issues

• Serve as liaison with department heads and executive leadership to provide intelligence findings, coordinate cross-departmental initiatives, and elevate high-risk matters as needed

• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

• Perform other duties as assigned

Qualifications

• 3 years of surveillance, security, or gaming industry experience; includes leadership or progressive responsibility in investigations, compliance, or security operations
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• 3 years of surveillance, security, or gaming industry experience; includes leadership or progressive responsibility in investigations, compliance, or security operations
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 Years of Age
• High School Diploma or Equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nevada Gaming Registration

Physical Requirements

• Occasionally push/pull up to 20 bs
• Occasionally lift and/or carry up to 20 lbs at floor, knee, waist, and chest levels
• Occasionally Squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Regularly standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot cold temperatures
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.