Support Worker - Accommodation - Heidelberg Heights

Claro; Heidelberg; Hybrid; EUR 32,000 - 38,000; Full time

Benefits offered by this job

Paid induction

Paid travel

Real impact

Referral bonus

Tailored onboarding

Flexible scheduling

Collaborative team

Competitive pay

Values-led workplace

Employee of month

Job summary

Claro Disability Services in Heidelberg is seeking compassionate care professionals to support people with complex needs. You’ll help with mobility, daily tasks, medical supports, and meaningful social activities, tailoring care to each client’s goals and routines.

You’ll work with families, medical teams, and other support workers. Shifts are flexible and designed to fit your life, while you deliver person-centered care, respect consent, and promote independence in a collaborative, values-led

Qualifications

• Person-centered care approach tailored to each client’s goals.
• Strong communication with clients, families, and medical teams.
• Ability to work reliably in a flexible shifts environment.
• Willingness to engage in ongoing care-related training.

Responsibilities

• Provide person-centered planning and engage with clients and families.
• Assist with mobility, daily tasks, and devices per care plans.
• Support medical needs and liaise with care teams as required.
• Foster social participation and meaningful activities.
• Promote autonomy and respect client consent in all actions.
• Maintain cultural humility and adapt to diverse backgrounds.

Skills

Person-centered

Great communicator

Reliable and professional

Flexible and adaptable

Values fit

Manual handling

Epilepsy management

Disability-support training

Job description

About Claro Disability Services:

At Claro, we help people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

What makes this role exciting

• You’ll work with people who have big, real world needs, from mobility and medical care to daily routines, communication, and fun activities.
• Every client is a unique story. You’ll tailor supports to their goals, vibes, routines, values, and culture.
• You’ll team up with families, medical professionals, and other support workers to keep everything running smoothly.
• Shifts flexible with your day, and you’ll build genuine relationships, not just checklists

Roster :

Line 3 Total 68hrs

Wk 1

• Tues 1530 - 2300
• Wed 2200 - 0700
• Thurs 1100 - 0700
• Sun 0730 - 1500

Wk 2

• Tues 0730 - 1530
• Wed 0730 - 1300
• Thur 1500 - 2300
• Sat 1630 - 2300
• Sun 1500 - 2300

What you’ll do (*tailored to each client as required*)

• Person-centered planning: Chat with the client (and family/advocates), get the know them and understanding of goals and routines.
• Complex physical care: Help with mobility, transfers, positioning, daily tasks, and devices (wheelchairs, aids, etc.) as outlined in the plan
• Medical supports: Watch for changes, follow med/clinical plans, and liaise with the care team if things shift.
• Social time and participation: Bring meaning, fun, and community access aligned with interests.
• Autonomy and advocacy: Support decision-making, respect consent, boost independence where possible.
• Cultural humility: Respect backgrounds, beliefs, and ways of being

Who we’re looking for

• A person-centered, warm, patient, and genuinely caring soul.
• Interest or experience in complex care, disability, and health nuances.
• Great communicator: listens well, reads cues, and adapts to different styles.
• Reliable and professional, with good notetaking and teamwork.
• Flexible and adaptable; comfortable with changing needs and shifts.
• Values fit: Bring Energy, Nurture and Care, Act with Integrity, Listen and Connect in action.
• Optional but nice: Manual handling, epilepsy management, or disability-support training.

What you’ll get (the good stuff)

• Paid induction and training when you start
• Paid travel between client shifts (minimum distance applies)
• Real-impact, person-centered work that’s meaningful day-to-day.
• Employee referral bonus to the value of $300
• Tailored onboarding for each client and ongoing support from a clinical team.
• Flexible scheduling to fit your life while serving clients well.
• A kind, collaborative team that values your voice and growth.
• Competitive pay and clear paths to deepen your skills and roles.
• A workplace that lives our values every day, in every interaction.
• Employee of the month

We are a values-led organisation, we bring energy, act with integrity, nurture and care and we listen and connect. Our values demonstrate our commitment to our people, customers, and community, and define who we are, what we do, and how we do it. When we come together, we shine.

“We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.”