Support Engineer – L2 (Systems, Networking & Security) (Fully Remote)

Dijital Team; Deutschland; Hybrid; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Medical insurance

OPD coverage

Home office allowance

Internet allowance

Gym allowance

Certification reimbursement

Flexible work

Mental health support

Zusammenfassung

Dijital Team in Germany is seeking a skilled technical support engineer to be the first escalation point for complex incidents. You will diagnose issues across Microsoft 365, Windows, macOS and Linux, troubleshoot cloud and on‑premises infrastructure, and collaborate closely with help desk and engineering teams.

We offer medical insurance with OPD coverage, home office and internet allowances, certification reimbursement, flexible work options and mental health support, with a culture of

Aufgaben

• Diagnose and resolve technical issues across Microsoft 365, Windows, macOS, and Linux.
• Troubleshoot cloud and on-premises infrastructure, networking, and security.
• Maintain accurate documentation and support continuous improvement initiatives.

Kenntnisse

Microsoft 365 troubleshooting

Cross‑platform support

Networking basics

Jobbeschreibung

• You will be the first technical escalation point for complex incidents and requests.
• You will work closely with help desk and engineering teams to resolve issues.
• You will contribute to infrastructure and project work with a security-first mindset.

What You'll Do:

• Diagnose and resolve technical issues across Microsoft 365, Windows, macOS, and Linux.
• Troubleshoot cloud and on-premises infrastructure, networking, and security.
• Maintain accurate documentation and support continuous improvement initiatives.

What We Offer:

• Medical insurance and generous OPD coverage from day one.
• Home office setup allowance, internet allowance, and gym allowance.
• Certification reimbursement, flexible work, and mental health support.

A growing Australian managed services and technology organisation supporting small to medium businesses, government, and non-profits. They emphasise security, documentation, and dependable service, with a culture of teamwork and continuous improvement.