Support Engineer (all genders) - Bretten

SEEBURGER AG; Bretten; Remote; EUR 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Remote work

Up to 20 days workation

30 vacation days

Christmas bonus

Company pension subsidy

Bike leasing

Germany ticket

Birthday off

Zusammenfassung

SEEBURGER AG in Bretten is seeking a Support Engineer (all genders) to provide product support for the Business Integration Suite, diagnose issues, and classify cases. You will collaborate with 3rd level support and help improve operations for customers.

The role emphasizes remote-friendly, trust-based working hours, a focus on customer satisfaction, and involvement in software updates, analyses, and service projects within a globally renowned company driving digitalization.

Qualifikationen

• Solid IT basics across networks, OS and ERP systems.
• Formal training with IT specialist certification or equivalent.
• Experience in IT administration and application support.
• Familiarity with EDI/B2B, MFT, EAI and API environments is a plus.
• Strong German and English communication skills.

Aufgaben

• Provide product support for the Business Integration Suite.
• Record, classify and resolve support cases, solo or with 3rd level.
• Fix errors and collaborate with customers to improve operations.
• Act as Designated Support Engineer for premium customers to ensure quality.
• Support updates, system analyses and service projects.

Kenntnisse

IT basics

Networking

Operating systems

ERP user knowledge

German language

English language

Ausbildung

IHK certification in IT specialist training

Degree in Business Informatics

Tools

EDI/B2B

MFT

EAI

API environment

Jobbeschreibung

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Support Engineer (all genders) - Bretten

Location: Bretten, DE, 75015

Division/Department: Service & Support

Experience: Professional

"Accelerating business to improve the lives of people". This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers' IT systems to make sure that the right data is at the rightplace at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket.

Our success story began in 1986, when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1,000 #businessaccelerators in 15 countries worldwide and over 10,000 satisfied customers that rely on our innovative solutions.

Your Responsibilities

• Your main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.
• You resolve support cases independently or together with 3rd level support.
• You not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.
• For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.
• In addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment.

Your Profile

• You have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)
• You have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications
• Knowledge in IT administration, system or application support
• Ideally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databases
• Good written and spoken German and English skills
• Flexible work:Trust-based working hours, remote work, and up to 20 days of workation
• 30 vacation daysas well as extra days off for your volunteer work, and you get your birthday off
• Financial extras:Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insurance
• Further education:Digital learning platforms, internal and external training opportunities
• EGYM Wellpass:Access to thousands of sports and wellness offers
• Health & well-being:Stress prevention, health days, vaccinations, relaxation and activity rooms
• Modern work environmenton campus with coffee bar, cafeteria, and free beverages
• Events & team spirit:Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run

Benefit from being part of a globally renowned company that is driving digitalisation forward. We continue to grow - and so can you! It is important to us that you can fully utilise your talents and strengths and go your own way, regardless of whether you are aiming for a specialist or management career. With our expertise and growth in a future-oriented industry, we offer a wide range of opportunities and secure jobs. At SEEBURGER, we value the supportive atmosphere and family environment. #StrongerTogether is one of our corporate values and characterises the way we live together.

Sounds exciting? Become a #Businessaccelerator today!