Supervisory Recreation Fee Technician (Seasonal)

U.S. Department of the Interior; Deutschland; Vor Ort; EUR 34.000 - 46.000; Teilzeit

Benefits dieser Stelle

Uniform allowance

Zusammenfassung

U.S. Department of the Interior's National Park Service seeks a Supervisory Recreation Fee Technician to collect and account for fees at entrances and to assist visitors with information and guidance. The position is seasonally variable in start date and may require on-call duties.

Major duties include directing staff, operating fee equipment, and ensuring accurate fee accounting while providing exemplary customer service and enforcing interagency pass policies.

Qualifikationen

• Must be able to handle, collect, and account for money.
• Background check and favorable adjudication required.
• U.S. Citizenship required.

Aufgaben

• Direct and supervise staff performing fee collection duties.
• Operate and troubleshoot fee collection equipment.
• Provide park information and excellent customer service to visitors.

Kenntnisse

Customer service

Money handling

Communication

Tools

Point of sale systems

Electronic cash register

Credit card machine

Computer

Jobbeschreibung

Summary

Collect and account for fees at various locations interacting with visitors and sharing information. Serve as front-line representative to answer questions and offer guidance to guests. The typical seasonal entry-on-duty period for these positions are variable due to weather conditions, project needs, or funding. Anticipated Entry on Duty: April - May 2027. Open to the first 100 applicants.

Major Duties

Some of the Supervisory Recreation Fee Technician Standard Duties include but are not limited to: Responsible for directing and supervising activities of subordinate staff executing fee collection duties. Fee collection duties may include: operating and troubleshooting equipment (e.g., point of sale systems, electronic cash register, credit card machine, and/or computer), collecting and accounting for fees, disseminating park/area information and literature. Serve as uniformed front-line representative of the park. Model best practices in performance of fee collection duties which include: collecting appropriate fees at entrance stations in accordance with accountability guidelines, issuance of various park passes in accordance with current interagency pass policy, tracking and securing accountable stock, and providing excellent customer service to the visiting public.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Requirements

U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Males must meet Selective Service Registration Act requirement. You will be required to participate in the Direct Deposit Electronics Funds Transfer Program. Occupancy of government quarters may be required. Government housing may be available but is not guaranteed. Use find a park to contact specific parks for more information on government housing. Must be able to handle, collect, and account for money. You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work. You may be required to complete training and operate a four-wheel drive vehicle. You may be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license will be required in such cases. You must be at least 18 years of age or older to operate government vehicles. You may be required to complete training, obtain and maintain a government credit card with travel and purchase authority. You must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program. Some positions filled with this announcement may be covered by a union.

Evaluations

A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed. Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veterans' preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10-percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories: Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job. You will be evaluated on the following competencies: Accountability Administration and Management Leadership Technical Competence Technology Application

Other Information

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The salary range on this vacancy does not grant an entitlement to a higher rate of pay. Additional vacancies may be filled using this job announcement. Click here for the OPM Salaries and Wages to calculate locality pay. Non-Competitive Rehire Eligibility: Temporary seasonal employees can only maintain their non-competitive rehire eligibility if they work no more than a combined total of Temporary NTE 1039 hours anywhere in the National Park Service (NPS) within their established service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS). If you have held a temporary seasonal appointment in the past 12 months and have already worked the maximum temporary appointment combined total of 1039 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1039 hours in your established service year will result in the loss of your non-competitive rehire eligibility. The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1039 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1039 hours, unless granted an exception by OPM. *This position may be filled under a temporary seasonal appointment not-to-exceed 1560 hours rather than 1039 hours depending on the park and program* Employment may be terminated at any time due to fluctuations in funding levels, project needs, employee performance, or other considerations. PHYSICAL DEMANDS: This position may require standing for long periods of time, as well as walking, bending, lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, and other emergency response duties. WORK ENVIRONMENT: This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work may be frequently performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone and/or in isolated locations. All Department of Interior (DOI) employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, https://www.doi.gov/ethics/ethics-prohibitions.