Global Lead Application Engineering

Experts Group International; Duisburg; On-site; EUR 65,000 - 80,000; Full time

Job summary

Join a leading company in pump technology as a Supervisor – Application Engineering, where you will lead a team and enhance customer satisfaction. This role requires technical expertise and strong interpersonal skills to manage client relationships and deliver effective solutions in a dynamic environment.

Qualifications

• 3+ years in technical customer-facing roles with a consultative focus.
• Experience with AODD pump systems and related industrial applications preferred.
• Fluent in both English and German (written and spoken).

Responsibilities

• Lead the Application Engineering team both technically and disciplinarily.
• Act as the key contact for customers and sales partners.
• Oversee technical quotation preparation and product consultation.

Skills

Interpersonal skills

Presentation skills

Stakeholder management

Education

University degree in Mechanical Engineering, Industrial Engineering, or equivalent

Job description

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Join a market leader in pump technology as Supervisor – Application Engineering, where you will lead a high-performing team supporting technical sales and customer solutions for the brand. This role is central to delivering customer-focused, technically sound service that drives commercial success. You will serve as a global liaison for customers and partners, and play a key role in strengthening customer relationships, product expertise, and internal collaboration.

Responsibilities

• Lead the Application Engineering team both technically and disciplinarily
• Act as the key internal and external contact for customers, sales partners, and cross-functional departments (Sales, Engineering, Operations, Product Management, Quality)
• Drive customer satisfaction and retention by ensuring timely, technically accurate support
• Oversee technical quotation preparation and product consultation for pumps
• Conduct remote and on-site product training for global customers and sales teams
• Monitor KPIs and define measures for continuous organizational and service improvement
• Represent the company as a technical leader in customer engagements and industry settings
• Foster a culture of technical excellence and customer-first thinking across your team
• University degree in Mechanical Engineering, Industrial Engineering, or equivalent
• 3+ years in technical customer-facing roles with consultative and solution-driven focus
• Experience with AODD pump systems and related industrial applications preferred
• Previous team leadership experience is advantageous
• Excellent interpersonal, presentation, and stakeholder management skills
• Fluent in both English and German (written and spoken)
• Willingness to travel (primarily within Europe)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Staffing and Recruiting, Industrial Machinery Manufacturing, and Manufacturing

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