Subject Matter Expert - Trademark SaaS & Services

Questel; München; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Full-time employment

Hybrid work environment

Global offices

Continuous learning

Collaborative team culture

Job summary

Questel is seeking an experienced IP Operations professional to promote and expand our IPMS and trademark services. The role links clients with sales, operations and internal teams to drive growth, enhance client satisfaction, and keep offerings competitive.

You will train sales executives, deliver ongoing IPMS sessions, and support proposals and tender responses. Requirements include 5+ years in trademark operations or IP services, fluency in English and German, and strong presentation and

Qualifications

• Minimum 5+ years in trademark operations, IP administration, or IP services.
• Proven experience delivering client presentations, solutions, and trainings.
• Experience drafting proposals, business cases, and supporting sales engagements.
• Knowledge of trademark portfolio administration and lifecycle management.
• Strong PowerPoint and reporting capabilities.

Responsibilities

• Build awareness of Questel's IPMS and Trademark Services among sales teams and clients.
• Provide onboarding training for new sales executives and ongoing IPMS capability trainings.
• Prepare and maintain sales enablement kits for sales efforts.
• Advise on competitive proposals and assist with tenders/RFP responses.
• Collaborate with sales, operations, service delivery, and production teams on evolutions.
• Share market insights to improve offerings and internal processes.
• Support marketing activities such as client events and webinars.

Skills

Trademarks operations

IP administration

Client presentations

Training delivery

Cross-functional collaboration

English & German fluency

Education

Bachelor's degree in Intellectual Property, Law, or related field

Tools

Microsoft PowerPoint

Microsoft Office

Job description

As part of the global sales team, this role helps promote and grow Questel's IP Management Software (IPMS) and Trademark Services offerings by providing technical, operational, legal, and business expertise.

As an expert in trademark operations, with hands‑on experience in IP management systems, this role blends operational expertise with strong communication and client relationship skills, serving as the link between clients, sales, operations, and internal teams to drive growth, increase client satisfaction, and keep Questel's offerings competitive.

Principal Duties & Responsibilities

• Build awareness of Questel's IP Management Software and Trademark Services offerings among sales teams and during client-facing presentations.
• Provide onboarding training for new sales executives.
• Deliver ongoing training on IPMS capabilities, trademark services, process updates, and service enhancements.
• Prepare and maintain sales enablement kits to support sales efforts.
• Provide technical, operational, legal, and business expertise in client meetings and presentations.
• Prepare and present business cases tailored to client needs.
• Advise sales teams during negotiations to ensure competitive and accurate proposals.
• Plan and define prospecting targets in collaboration with sales leadership.
• Support the preparation of commercial proposals and formal responses to client tenders/RFPs.
• Jointly follow up on opportunities with sales executives, tracking discussions and next steps.
• Capture and relay client feedback to the global IPMS and Trademark Services teams to improve offerings, sales processes, and profitability.
• Coordinate with operations, service delivery, and production teams on service evolution needs.
• Share market insights and feedback to enhance internal collaboration, service development, and product enhancements.
• Support marketing activities such as client events, panel discussions, webinars, and industry conferences/trade shows.

The perfect match...

Bachelor's degree in Intellectual Property, Law, Business, or a related field preferred.

In addition, any combination of education, experience and training which provides the following knowledge, skills and abilities:

• 5+ years of professional experience in trademark operations, IP administration, or intellectual property services
• Proven experience delivering client presentations, solution demonstrations, and training sessions.
• Demonstrated success drafting proposals, creating business cases, and supporting sales engagements.
• Working knowledge of intellectual property rights with a focus on trademark portfolio administration and lifecycle management.
• Familiarity with trademark docketing, data migration, portfolio transitions, and IP workflow processes.
• Proficiency with Microsoft Office Suite, including advanced PowerPoint skills and the ability to produce clear, detailed reports.
• Strong analytical, problem‑solving, organizational, and time management skills.
• Track record of accurately identifying client needs, measuring satisfaction, and driving successful solution and service adoption.
• Excellent verbal and written communication skills with the ability to collaborate effectively across multicultural and geographically dispersed teams.
• Strong interpersonal skills, client‑service orientation, and a proactive, self‑directed approach to learning and problem‑solving.
• Fluent in English AND in German

If you’ve got this far down the page, we’re hoping it’s because something has resonated with you. Our biggest piece of advice when applying for this role is to be yourself, be curious and look for ways to enjoy and learn from the process. The rest will fall into place.

Join Questel, a growing international company, and live a great human adventure!

What we have to offer…

• Full time - permanent contract
• Flexible working hours, hybrid office/home working
• An inclusive culture and international team: Offices in the USA, EMEA and APAC
• Best of both worlds:agilityandgrowthwith structured onboarding and continuous learning
• A friendly team of intelligent, techy, creative and supportive people. Webelieve having fun is key to our wellbeing and our ability to produce high quality work

Job location: Germany or France (hybrid)

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.