Student - Service Desk Analyst with German (f/m/d)

Deutsche Börse Group; Frankfurt; Hybrid; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

A financial services provider in Frankfurt is seeking a Student - Service Desk Analyst to provide first-level technical and functional support. Responsibilities include administrative support, customer interaction, and maintaining contact information in SAP. The ideal candidate must be enrolled in an academic program and proficient in both English and German. This role offers a hybrid work model and flexible hours.

Leistungen

Hybrid Work and Flexible working hours

Health & Wellbeing - fully covered Multisport card

Meal allowance for each working day

Flexible Benefit Account (Pluxee) - 300 per month

Referral bonus for successful recommendations

Qualifikationen

• Students must be enrolled in an academic program recognized by the state during their student assistance.
• Proficiency in MS Office is required.
• Proficiency in English and German.

Aufgaben

• Support our internal teams in administrative tasks and internal projects.
• Provide telephony assistance for incoming overflow calls.
• Maintain contact information in SAP.
• Support of upcoming releases of trading and clearing systems.
• Work in shifts.

Kenntnisse

Customer-oriented

Proficiency in MS Office

Proficiency in English

Proficiency in German

Ausbildung

Enrolled in an academic program

Jobbeschreibung

Student - Service Desk Analyst with German (f/m/d)

• Our team provides the 1st level technical and functional support for both trading and clearing participants of Deutsche Boerse’s venues, primarily Xetra and Eurex exchanges. The job initially involves administrative support of the Client Service section, however, both technical and functional training is provided on the job so that the student is able to support the clients and do basic troubleshooting later on.
• The student needs to be customer-oriented since he or she will be in touch with customers as well as other technical and functional market teams on the daily basis.

Your responsibilities:

• Support our internal teams in administrative tasks and internal projects
• Provide telephony assistance in the event of incoming overflow calls
• Maintain contact information in SAP
• Support of upcoming releases of trading and clearing systems
• Work in shifts

Your profile:

• Students must be enrolled in an academic program recognized by the state during their student assistance
• Proficiency in MS Office
• Proficiency in English and in German

Contract type: Agreement on Work activities (in Czech: Dohoda o pracovni cinnosti)
Working time/ hours: up to 20 hours per week

You can look forward to our benefit package

• Hybrid Work and Flexible working hours
• Health & Wellbeing - fully covered Multisport card
• Meal allowance for each working day (paid directly to your salary)
• Flexible Benefit Account (Pluxee) - 300 per month
• Referral bonus - for a successful recommendation of your friend worldwide