Student Hub Advisor (m, f, d)

GUS Germany GmbH; Hamburg; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

30 days of vacation

Online language courses

Participation in campus events

Zusammenfassung

GUS Germany GmbH in Hamburg is hiring a full-time Student Hub Advisor to assist students in their Bachelor’s or Master’s degree journeys. The role involves providing guidance on a variety of academic topics, supporting student events, and engaging with students to enhance their academic experience.

The ideal candidate will possess excellent organizational and language skills in both German and English. The position offers a dynamic international environment and 30 days of vacation.

Qualifikationen

• 1-3 years of experience in the student services field or a comparable field.
• Excellent organizational skills and service skills.
• Demonstrated skills and initiative in problem-solving.

Aufgaben

• Provide excellent service to students in a timely manner.
• Respond to student enquiries via various systems.
• Organize student events and support clubs.
• Outreach to at-risk students and offer necessary support.
• Oversee and support peer mentor program.

Kenntnisse

Excellent organizational skills

Strong conflict resolution skills

Excellent written and spoken German

Excellent written and spoken English

Ability to work in a fast-paced environment

Effective in a multicultural environment

Excellent service skills

Event management skills

Proactive problem-solving

Ausbildung

Completion of a commercial apprenticeship

1-3 years of experience in student services

Jobbeschreibung

Your Responsibilities

We are looking for a new colleague to join our UE Services - Student Hub Team in Hamburg on a full-time basis /40 hour a week as soon as possible, who shares our vision of excellence in education and who is committed to making a difference in the lives of our students and staff.

The opportunity

The Student Hub Advisor supports students during their Bachelor’s or Master’s degree studies by providing them with needed advice and support to successfully complete their degree program. The UE Student Hub Centre is the heart of operational services and the main contact point for students’ questions concerning study‑related topics or support needs: how do I apply for Bafög, how does health insurance work, who should I talk to about a semester abroad, finding an internship, retake exams, when can I retake an exam, how do I apply for a semester break, and much more. If you are a person who likes to help students learn skills and tools that will help them succeed in their career goals, this is the job for you.

Key Activities & Responsibilities

• Provide excellent and effective service to students in a timely manner
• Respond to a wide variety of enquiries via different systems and in person
• Organize student events & support student clubs to increase student engagement & sense of belonging
• Outreach to students who have been identified by faculty or staff as being at risk of dropping out of UE and offer appropriate and relevant support to address their need(s). They will refer students to the relevant support based on their needs
• Help identify the student's issues or needs and refer them to the appropriate support service
• Keep up-to-date information about support services on campus to be able to refer students to these supports as needed
• Oversee & support peer mentor program, including helping to train student mentors
• Share suggestions for improvements to the campus/learning environment with the responsible department
• Other related duties

Your profile

• Excellent organizational skills
• Strong conflict resolution skills
• Excellent written and spoken language skills in German and English
• Ability to work in a fast‑paced environment
• Ability to work effectively in a multicultural environment
• Excellent service skills
• Demonstrated organizational experience in running events, such as welcome days or new student orientation
• Demonstrated skills in the initiative in problem‑solving and taking proactive action in addressing student problems
• 1-3 Years of Experience in the student services field or comparative field; Completion of a commercial apprenticeship; Demonstrated practical experience in service: i.e., hotel industry, customer‑oriented administration and/or higher education

Why us?

• Opportunity to work with a great team in a dynamic and international environment
• 30 days of vacation
• Various online language courses and opportunities to participate in online collaboration courses
• Numerous campus events from the fields of art, culture, business and science
• Opportunity to develop and implement new ideas and concepts