Strategic Customer Success Manager

MongoDB; Frankfurt; Hybrid; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

MongoDB is seeking a Strategic Customer Success Manager in Germany to drive relationships with top accounts and align MongoDB capabilities with long-term IT transformations. You will work as a trusted advisor to C-suite and technical leaders, focusing on maximizing value and renewal across a G2000 book.

You will lead cross-functional initiatives, develop strategic roadmaps, and coordinate resources globally to deliver measurable business impact for our most significant customers.

Qualifikationen

• 9 to 12+ years in a technical customer-facing role.
• 6+ years accountable for customer health and revenue realization.
• Fluent German and English with strong communication skills.
• Bachelor's degree in Computer Science, STEM, or equivalent.

Aufgaben

• Proactively identify consumption risks and advise on architectural strategies.
• Lead comprehensive business reviews, translating insights into value-based outcomes.
• Partner with C-suite and technical leaders to align on objectives and roadmaps.
• Maintain hygiene in internal systems for insights and territory analysis.
• Collaborate with Marketing and Executive Sponsors to maximize account value.

Kenntnisse

Customer Success

Strategic Accounts

C-suite engagement

German & English

Ausbildung

Bachelor's in CS or STEM

Jobbeschreibung

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their investment.

As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a book of G2000 business, acting as a strategic partner to C-suite and technical leaders to align MongoDB's capabilities with their multi-year IT transformations. You'll drive customer retention, proactive consumption, and executive-level advocacy. You'll build deep relationships with CIO/CTO personas, understand the nuances of complex market challenges, and orchestrate global resources to deliver transformative business value where your customers need it most.

We are looking to speak to candidates who are based in Germany for our hybrid working model.

Key Responsibilities

Customer Advisory

Proactively identify and mitigate complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies. Deliver optimal solutions for significant strategic accounts, accelerating time-to-value and guiding customers to achieve high-stakes business goals through their MongoDB roadmap

Conduct comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes

Partner with C-suite and technical leaders to align on objectives and champion alignment of joint roadmaps that foster significant database growth

Account & Portfolio Management

Lead the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that drive customer maturity and global revenue realization Proactively manage a portfolio of the company's most significant strategic accounts, developing and executing high-impact strategies to maximize value realization, executive advocacy, and long-term success

Track and report progress against strategic outcomes, provide high-precision forecasting for high-value portfolios to senior leadership, and identify data patterns to drive growth and support presales expansion

Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Use AI-driven innovation to scale best practices globally, transform consumption patterns, and create advanced technical solutions for strategic accounts

Internal Collaboration & Customer Advocacy

Serve as the strategic voice of the customer within MongoDB, leveraging insights from complex environments and unique use cases to directly influence the product roadmap and coordinate cross-functional execution

Connect customers with the right internal resources, including high-level Marketing programs and Executive Sponsor alignment, while leading collaborative learning sessions to ensure MongoDB maximizes value for our most significant accounts

Orchestrate complex cross-functional initiatives, such as global migrations and modernization factories, by directing dedicated account teams to enable consumption growth

What You Will Bring

Relevant Experience: 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product

Accountability: 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business

Communication: Excellent verbal and written skills in both German and English languages with the proven ability to influence technical and business outcomes at the C-suite level without direct authority

Education: Bachelor's degree in Computer Science, STEM, or equivalent technical work experience

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era