Store Manager (m/w/d), Wertheim Village Outlet

Crocs, Inc.; Bayern; On-site; EUR 42,000 - 62,000; Full time

Job summary

Crocs, Inc. in Germany is seeking a Store / General Manager (m/w/d) to lead a dedicated store team, drive sales, deliver outstanding customer service, maintain visual standards, and develop talent within the store.

This role offers opportunities to grow and collaborate with industry-leading teammates and partners. You will build a high-performing team, manage daily operations, and align store performance with company goals while upholding Crocs values and providing an inclusive customer

Qualifications

• 4+ years of total retail experience, preferably with Store Manager experience.
• Proven leadership and ability to drive team results.
• Strong communication skills in English and local language (written and verbal).
• Experience setting and delivering store KPIs and building customer loyalty.

Responsibilities

• Deliver outstanding service to our consumers using Crocs’ service model.
• Lead the store team to surpass performance metrics including sales and service.
• Apply reporting to identify opportunities and empower strategic decisions.
• Oversee visual presentation, product flow, replenishment and store operations.
• Foster an inclusive environment and develop internal talent.
• Coordinate and delegate tasks to meet store deadlines with follow-up.
• Collaborate with departments including consumer service, product knowledge and stock room management.
• Support POS usage, pricing and markdown processes, and loyalty programs.

Skills

Retail leadership

Customer service

Communication

KPI tracking

MS Office

POS systems

Flexibility

Team development

Tools

MS Office

POS systems

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As the Store / General Manager (m/w/d), you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunities to grow and collaborate with industry leading teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results
• Strong communication skills in English and local language (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
• Proven success with setting and delivering store KPIs and building customer loyalty
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• Proficiency in MS Office and different POS systems

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Retail