Store Manager – Düsseldorf, Germany

Copenhagen Coffee Lab ApS; Düsseldorf; Hybrid; EUR 38.000 - 54.000; Vollzeit

Zusammenfassung

Copenhagen Coffee Lab ApS is seeking an energetic Store Manager to lead our Düsseldorf cafe operations, inspire a talented team, and uphold the brand's commitment to quality coffee and pastries.

You will recruit and train staff, manage schedules, monitor KPIs, ensure HACCP compliance, and collaborate with other departments to deliver exceptional guest experiences.

Qualifikationen

• Proven leadership experience and ability to train and develop staff.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Knowledge of HACCP and food safety regulations.
• Willingness to work weekends and holidays.

Aufgaben

• Lead by example with exceptional guest service and high standards.
• Oversee cafe operations and day-to-day functions.
• Recruit, train, and motivate staff and support career growth.
• Ensure employee performance and development, including sales knowledge and customer relations.
• Maintain high standards of food and beverage quality and consistency.
• Coordinate work schedules and shifts; cover when needed.
• Liaise between cafe and other departments; communicate vital info.
• Monitor KPIs and use data to optimize store performance.
• Develop and implement store policies and procedures; ensure compliance.
• Manage vendor relationships, inventory control, and supplies.
• Adhere to financial procedures and responsible money management.
• Maintain a clean, safe cafe environment and regular equipment maintenance.
• Ensure HACCP and food safety compliance.
• Hold regular staff meetings and participate in cluster meetings and 1-on-1s with the District Manager.
• Handle administrative tasks (inventory, scheduling, sales reports) without exceeding 20% of time; alternate weekends for opening/closing shifts.

Kenntnisse

Leadership

Staff development

Guest service

Operations management

Bilingual German/English

Jobbeschreibung

Are you a natural leader with a passion for creating extraordinary experiences? Do you thrive in a fast-paced environment and enjoy working with a dynamic team? Look no further!

Copenhagen Coffee Lab is a handcrafted coffee roastery, wholesaler, cafe, and bakery chain, founded in Copenhagen in 2013. Since 2013, we have marked our presence in Denmark and throughout Europe with 50 cafes in Denmark, Germany, France, and Portugal. We are seeking an energetic and motivated Store Manager to lead our cafe operations and inspire a team of talented individuals.

At Copenhagen Coffee Lab, we believe that a great cafe is more than just coffee and food - it's about the atmosphere, the vibe, and the people. We are on a mission to deliver quality coffee and pastries while fostering a sense of community among our team. If you have the character, personality, and passion to lead, we want to hear from you!

Responsibilities

• Lead by example, provide exceptional guest service, and set high standards for your team.
• Oversee all cafe operations, ensuring smooth day-to-day functioning.
• Recruit, train, and motivate staff, fostering their career growth and providing ongoing support.
• Ensure overall employee performance and individual development, including sales knowledge and customer relations.
• Maintain high standards of food and beverage quality, ensuring consistency.
• Coordinate work schedules, ensuring adequate coverage across shifts and stepping in when necessary.
• Act as a liaison between the cafe and other departments, relaying vital information to the team.
• Monitor and analyze key performance indicators (KPIs) and make data-driven decisions to optimize store performance.
• Develop and implement store policies and procedures, ensuring compliance with company standards.
• Manage vendor relationships, including inventory control and ordering necessary supplies.
• Adhere to financial procedures, ensuring responsible money management.
• Maintain a clean and orderly cafe environment, including regular equipment maintenance.
• Ensure compliance with HACCP and food control regulations, prioritizing hygiene and safety protocols.
• Hold regular meetings with cafe staff to foster communication and team engagement.
• Attend cluster meetings and participate in weekly 1-on-1 meetings with the District Manager.
• Administrative tasks: While the majority of your time will be spent on the shop floor, it's crucial for the Store Manager to handle administrative tasks efficiently. This may include inventory management, scheduling, analyzing sales reports, and implementing strategies to meet sales targets.
  Note: Administrative work should not exceed 20% of the total work time to maintain a balance between shop floor responsibilities and managerial duties. Additionally, as part of this role, the Store Manager is required to work every other weekend and undertake one opening and one closing shift per week to ensure smooth shop operation and support the team's needs.

Qualifications

• German and English language skills at a conversational and working level.
• Proven experience in a leadership role, with a track record of managing teams and the ability to train and develop staff.
• Strong passion for people and fostering a positive and inclusive work environment.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Exceptional interpersonal and communication skills, with the ability to inspire and motivate others.
• Knowledge of food safety regulations and HACCP standards.
• Flexibility to work various shifts, including weekends and holidays.
• A genuine love for quality coffee and pastries.
• Diverse European Presence: As a Store Manager at CCL, you become part of an international team. You may have opportunities to relocate to other countries, work with different languages, and experience new cultures. You can start your journey in one of these countries and embrace new experiences.
• Career Growth: CCL's expansion means constant opportunities for career advancement and development. As we continue to open new cafes in diverse locations, your role as Store Manager becomes a gateway to other leadership positions within the company.
• Innovation and Collaboration: You'll work closely with a dynamic team, constantly sharing ideas, collaborating on new concepts, learning new tools, and creating memorable experiences for our team members and guests, all while utilizing modern systems that simplify our internal communication, training modules, information sharing, scheduling, and administration.
• Work-Life Balance: We understand the importance of work-life balance. As a Store Manager, you have ownership of your schedule, potentially allowing you to enjoy both professional success and quality time with your loved ones.

Are you ready to take on the challenge and lead our cafe to new heights? If you're motivated, passionate, and ready to make a difference, we'd love to hear from you!