Staff Supervisor, Regional Services

Jobtailor; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Jobtailor seeks an experienced supervisor for Regional Crisis Line programs in Germany. You will oversee Crisis Counselors across multiple RCLs and provide 24/7 remote supervision, coordinating crisis services with Behavioral Health teams.

Responsibilities include monitoring calls, staff training via Microsoft Teams, maintaining schedules, and ensuring audits and accreditation readiness. Requires a master’s degree in psychology or related field and active counselor registration within 30 days.

Qualifikationen

• Master's degree in psychology, social work, or related field is required.
• Agency Affiliated Counselor Registration within 30 days of employment is required, active status.
• Three years of related experience including 1 year supervisory experience.

Aufgaben

• Assist in the management and leadership of the Regional Crisis Line programs.
• Directly supervise the Crisis Counselors across multiple RCLs.
• Provide remote, 24/7 and after-hours supervision to the RCL programs.
• Collaborate across Behavioral Health programs for alignment and coordination of crisis services.
• Create and maintain a remote platform using Microsoft Teams for staff training and supervision.
• Maintain the 24/7 Crisis Counselor schedule.
• Answer incoming RCL calls and provide emotional support.
• Monitors staff calls and assists with reporting procedures.
• Track metrics and identify trends to drive improvements.
• Participate in audit and accreditation activities.

Kenntnisse

Crisis management

Supervisory experience

Metrics tracking

Emotional support

Call monitoring

Ausbildung

Master's degree in psychology or related field

Tools

Microsoft Teams

Remote platform management

Jobbeschreibung

• Assist in the management and leadership of the Regional Crisis Line programs (RCLs)
• Directly supervise the Crisis Counselors answering calls on the Greater Columbia, North Sound, and Salish RCLs
• Provide remote, 24/7 and after-hours supervision to the RCL programs
• Collaborate across Behavioral Health programs to promote alignment and coordination in crisis services throughout the department
• Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision
• Maintain the 24/7 Crisis Counselor schedule
• Answer incoming RCL calls and engage the client in emotional support
• Silent monitor staff calls periodically and assist with police intervention and other reporting procedures
• Track metrics and identify trends, implement measures to improve metrics on an ongoing basis
• Actively participate in audit and accreditation activities

Requirements

• A master’s degree in psychology, social work, or related field
• Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
• Three (3) years of recent, directly related experience, including (1) year of supervisory experience
• High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps
• Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory
• No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues

Core Competencies

Demonstrates expertise in crisis management and supervision, with a strong focus on collaboration across Behavioral Health programs. Proficient in remote staff training and support, alongside maintaining compliance with agency regulations and metrics tracking.

Highest-signal resume keywords

• Master's Degree In Psychology
• Agency Affiliated Counselor Registration
• Crisis Management Supervision
• Metrics Tracking And Improvement
• Remote Staff Training

ATS Optimization Keywords

Hard Skills

• Crisis Management
• Supervisory Experience
• Metrics Tracking
• Emotional Support
• Call Monitoring

Soft Skills

• Collaboration
• Leadership
• Communication

Certifications & Qualifications

• Agency Affiliated Counselor Registration

Industry Keywords

• Crisis Line Programs
• Behavioral Health
• Audit And Accreditation Activities

Tools & Technologies

• Microsoft Teams
• Remote Platform Management