Staff/Principal Product Manager

Parloa; Berlin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Parloa in Berlin seeks a Staff or Principal Product Manager to lead the strategic development of our platform, driving scalability, modularity, and innovation. You will collaborate with Engineering, Design, and Commercial teams to define roadmaps, use data to drive decisions, and deliver measurable impact.

The role requires 10+ years in product management, strong API/SDK and platform architecture knowledge, and a customer-centric approach to translate needs into scalable solutions.

Qualifications

• 10+ years in product management or related leadership roles.
• Strong understanding of platform architecture, APIs, SDKs, and modular design.
• Customer-centric mindset with ability to translate needs into scalable platform solutions.

Responsibilities

• Define and Drive Product Strategy: develop a clear product vision and roadmap.
• Build for Scalability and Modularity: ensure API-driven design and integration capabilities.
• Champion Process Excellence: create streamlined workflows for feature requests and prioritization.
• Collaborate Across Functions: work with Engineering, Design, and Commercial teams to prioritize features.
• Elevate Decision-Making with Data: implement analytics to measure performance and guide priorities.
• Foster Customer-Centric Development: align platform goals with customer and market needs.

Skills

Product management

Solution architecture

Technical consulting

CTO/CPO experience

Data analytics

Leadership

Strategic vision

Communication

Tools

APIs

SDKs

Job description

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Staff or Principal Product Manager , you will lead the strategic development and execution of Parloa’s product, ensuring it delivers scalability, efficiency, and innovation across our product ecosystem. This is a pivotal role, requiring a balance of visionary thinking and operational excellence to build a platform that empowers teams, accelerates time-to-market, and drives measurable business impact.

You will work cross-functionally with engineering, design, and commercial teams to deliver a modular, integrated platform that enhances product innovation, reduces complexity, and creates exceptional internal and external user experiences.

Areas of ownership:

• Define and Drive Product Strategy: Develop a clear, actionable product vision and roadmap, aligning with company objectives and market opportunities.
• Build for Scalability and Modularity: Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design.
• Champion Process Excellence: Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligning with Parloa’s operating model and product standards.
• Collaborate Across Functions: Partner with Engineering, Design, and Commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact.
• Elevate Decision-Making with Data: Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies.
• Foster Customer-Centric Development: Align platform goals with customer and market needs to ensure relevance and impact across our ecosystem.

Who you are:

• Proven Experience: 10+ years of experience in product management, solution architecture, technical consulting, CTO/CPO role.
• Technical Expertise: Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies.
• Customer-Centric Mindset: Deep experience translating customer needs into scalable platform solutions.
• Analytical Rigor: Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact.
• Leadership: Demonstrated ability to lead cross-functional teams and influence without authority.
• Strategic Vision: Proven track record of defining long-term product strategies and aligning stakeholders around a shared vision.
• Communication Skills: Exceptional ability to articulate complex concepts clearly and effectively to technical and non-technical audiences.
• Values-Driven Leadership: You embody Parloa’s values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions.

Our recruiting process:

Recruiter Interview → Product Peer Interview → 360° Product Interviews → Case Interview → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale - and want your work to matter in real, everyday moments - this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.