Staff Engineer, Workday HCM Functional Consultant – L1 Support

Jobtailor; Deutschland; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking an experienced Workday HCM Specialist to provide Level 1 functional support and maintain core HCM modules. You will troubleshoot incidents, collaborate with HR and IT, and assist with deployments and patches to ensure smooth HR operations.

The role requires 6+ years in Workday HCM, strong knowledge across Core HCM, Staffing, Payroll, Benefits, and Reporting, plus ITSM and Agile experience. Shift includes US business hours alignment from 2:00 PM to 11:00 PM IST.

Qualifikationen

• 6+ years of hands-on experience in Workday HCM support (L1/L1.5).
• Strong knowledge of Workday HCM modules: Core HCM, Staffing, Payroll, Benefits, Security, BP, and Reporting.
• Experience in troubleshooting Workday issues, inbound EIBs, security access, and data incidents.
• Experience in Workday configuration, maintenance, and production support.
• Familiarity with ITSM processes (Incident, Change, Request).
• Experience working in Agile environments and ability to manage multiple priorities.

Aufgaben

• Provide L1 functional support for Workday HCM applications and resolve incidents promptly.
• Troubleshoot issues across Core HCM, Staffing, Payroll, Benefits, Security, BPs, and Reporting.
• Perform Workday configuration updates and support maintenance activities.
• Collaborate with HR, business users, and IT to gather requirements and implement solutions.
• Support Workday security administration, provisioning, and access management.
• Monitor queues and prioritize tickets to meet SLA requirements.
• Assist with testing, validation, and deployment of Workday changes and patches.
• Prepare functional documentation, SOPs, and user guides.

Kenntnisse

L1/L1.5 support

Workday HCM

Core HCM

Staffing

Payroll

Benefits

Security

Business Processes

Reporting

EIB integration

Agile

Ausbildung

Workday Certification

Tools

ITSM tooling

Jobbeschreibung

Responsibilities

• Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user incidents and service requests
• Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations
• Perform Workday configuration updates and support routine maintenance activities
• Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and recommend appropriate solutions
• Support Workday security administration, user provisioning, and access management activities
• Monitor support queues, prioritize tickets based on business impact, and ensure SLA compliance through ITSM processes
• Perform issue analysis, identify root causes, and elevate complex issues to L2/L3 support teams when necessary
• Assist with testing, validation, and deployment of Workday enhancements, patches, and configuration changes
• Prepare and maintain functional documentation, knowledge base articles, standard operating procedures (SOPs), and user guides
• Support reporting requests and assist with Workday report validation and troubleshooting
• Stay current with Workday releases and recommend improvements to enhance system functionality and user experience
• Collaborate with cross‑functional teams to ensure Workday HCM solutions align with business objectives and organizational standards
• Mentor junior team members, share functional knowledge, and contribute to continuous improvement initiatives within the Workday practice

Requirements

• Total experience 6+ years
• Hands‑on experience providing L1/L1.5 functional support for Workday HCM
• Strong functional knowledge of Workday HCM modules, including Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes (BPs), and Reporting
• Experience troubleshooting Workday user issues, inbound EIBs, security access, business process issues, reporting, and data‑related incidents
• Hands‑on experience in Workday HCM configuration, maintenance, and production support
• Experience collaborating with HR, business stakeholders, and IT teams to understand and resolve functional issues
• Knowledge of Workday security roles, business process configuration, and reporting
• Familiarity with ITSM processes, including Incident, Problem, Change, and Service Request Management
• Experience creating and maintaining functional documentation, user guides, knowledge articles, and support documentation
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent communication and stakeholder management skills with the ability to explain technical concepts to non‑technical users
• Experience working in Agile delivery environments
• Ability to manage multiple priorities in a fast‑paced support environment
• Workday certification is preferred
• Willingness to work in the 2:00 PM – 11:00 PM IST shift to support US business hours

Core Competencies

Demonstrates extensive experience in providing L1 functional support for Workday HCM applications, including troubleshooting, configuration, and maintenance. Strong ability to collaborate with cross‑functional teams and manage user incidents while ensuring compliance with ITSM processes.