Sr. Inside Sales Manager (m/f/d)

HOLY; Berlin; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Company shares

Equity

Central office in Berlin

Flexible working hours

Zusammenfassung

HOLY in Berlin is building its Inside Sales function from the ground up. You will lead end-to-end order intake, invoicing, master data, and customer support for our retail partners, and scale the function with SOPs and automation.

You’ll coach senior and junior team members, align with Procurement, Logistics, Finance, and Systems, and drive process improvements while owning fleet management and reporting. This is a hands-on, leadership role at the heart of HOLY’s retail transformation.

Qualifikationen

• 3 years of experience in inside sales, sales operations, or commercial operations, with leadership experience.
• Experience scaling or restructuring an operational function.
• Comfortable owning ambiguity and defining scope without predefined rules.
• Fluent in German and English.
• Based in Berlin with frequent office attendance.
• Advanced Excel/Sheets; knowledge in ERP/OMS and EDI platforms is a plus.
• Hands-on leader who will work the phones and inbox in early days.
• Obsessed with follow-through and accuracy.

Aufgaben

• Take end-to-end leadership of the Inside Sales function (order intake, invoicing, master data, customer support).
• Lead, coach, and grow the Inside Sales Manager(s) and Fleet Manager; manage escalation paths.
• Be senior point of contact for cross-functional coordination with KAM, Procurement, Logistics, Finance and Systems.
• Build processes, SOPs, and escalation paths to scale and automate Inside Sales.
• Own fleet management end-to-end (procurement, wrapping, accident management, disposal).
• Drive down order backlog and payment issues; implement KPIs and reporting.
• Partner with current Sr. Sales Operations Manager during transition.

Kenntnisse

Inside sales

Sales operations

Team leadership

Ambiguity management

German-English fluent

Excel/Sheets

ERP/OMS

EDI platforms

Tools

ERP/OMS

EDI

Jobbeschreibung

About HOLY

• HOLYis the soft drink revolution: With our product lines Energy®, Iced Tea®, Hydration®, Milkshake®, and our newest innovation, the HOLY Syrup Bottle® you get amazing taste across 50+ flavors while maintaining a good conscience—for your body & the environment.
• Over 2M loyal customers: Started in a shared apartment by three best friends, we have scaled to Europe's fastest growing consumer brand—and our cult-like community, the HOLY Squad, loves it: 4.6 stars on reviews.io speak for themselves.
• From D2C to Global Omnichannel: In less than four years, we've profitably scaled HOLY to more than €180M D2C revenue in DACH, FR, UK, and PL. Now scaling our retail business, we're on an exciting transition to becoming a true omnichannel rocketship.
• We are still just getting started: Backed by the world's best consumer investors, we aim to revolutionize the soft drink industry and build a generational love brand: tastier, healthier & more sustainable. Our team of 170+ people aims high (Coca-Cola, we're coming for you!).

About the Position

This is a senior, hands-on leadership role at the center of HOLY's retail transformation. You'll take functional ownership of Inside Sales – order management, invoicing, master data, customer support, and fleet – and be the person who turns a reactive operation into a clean, automatable, well-run team.

You’ll lead our (Junior) Inside Sales Manager(s), set up the processes and SOPs that let the team scale without proportional headcount growth, and be the senior counterpart to Procurement, Logistics, Finance, Systems, and Field Force as we redraw who owns what.

This is not a role where the structure is handed to you - you're one of the first two hires building it, and how well it works six months from now depends largely on you.

• Take end-to-end leadership of the Inside Sales function - order intake, invoicing, master data, and customer support/communication management for our retail partners.
• Lead, coach, and growthe (Jr.) Inside Sales Manager(s), our part-time Fleet Manager and our Working Student - you're their manager, their escalation point, and the one who makes sure nothing falls through the cracks when volume spikes.
• Be the senior point of contact for cross-functional coordination with Key Account Management, Procurement, Logistics, Finance, and Systems - resolving issues at the root, not just relaying them.
• Build the processes, SOPs, and escalation paths that let Inside Sales run without every crisis landing on your desk - design for scale and automation, not just for getting through today.
• Own fleet management end-to-end (procurement, wrapping, accident management, and disposal).
• Drive down the order backlog and outstanding-payment issues that come with a growing retail business, and put in place the reporting/KPIs (order accuracy, fulfillment SLAs, invoice turnaround) that let us see problems before they become crises.
• Partner with Jonas (current Sr. Sales Operations Manager) during the transition and take increasing ownership of the function as Sales Operations responsibilities are handed off to specialist teams.

About You

• 3 years of experience in inside sales, sales operations, or commercial operations - ideally including time in FMCG or retail - with real experience leading or building a team.
• You've scaled or restructured an operational function before: you know how to take something reactive and messy and turn it into something clean, documented, and repeatable.
• Comfortable owning ambiguity: this function is being rebuilt in real time, and you'll need to make calls on scope, process, and priority without everything being pre-defined for you.
• Fluent in German and English - confident on the phone with German-speaking retail partners and equally comfortable working in an international team.
• Based in Berlin and open to frequent office attendance.
• Systems-fluent: Excel/Sheets at an advanced level. Knowledge in ERP/OMS and EDI platforms are a big plus.
• Hands-on leader: willing to work the phones and inbox yourself in the early days while you build out the team and processes around you.
• Obsessed with follow-through and accuracy - partners and colleagues trust you because you deliver, every time.

Our Offering

In today's job market, A-players have many options to choose from. As part of our offer, we prioritise providing a productive working environment and opportunities for growth. In addition to competitive compensation, including company shares, you can expect:

• A successful and growing company: Join a company that has been growing profitable and quickly for the last 36+ months and have just raised a series B, while many other e-commerce companies are struggling.
• Huge impact: Enjoy huge impact to shape HOLY’s internationalisation in a top market.
• Awesome team: Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic. Get to know us and see for yourself!
• Top product: Marketing is important, but a good product is essential. Our differentiated soft drinks have won over customers. Check out our reviews.io reviews or contact us for free samples.
• Startup culture: Join a startup culture that values flat hierarchies, fast pace, and personal development. With us, you can make a real impact.
• Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Prenzlauerberg, flexible working hours, and much more.
• Competitive comp. + equity: Join us at a pivotal stage of hypergrowth. We offer a strong salary and meaningful equity—giving you the chance to share in our current success and benefit from the massive upside as we scale.

Find out more about HOLY and our team onour careers page.

The Process

As we are experiencing rapid growth and have ambitious plans, the optimal start date for the position is today. Nonetheless, we are prepared to patiently await the arrival of the ideal candidate, recognizing that quality ultimately yields the best results.

• Getting to know you: You will have a 30-minute screening interview with Eric, our Talent Acquisition Manager, discussing HOLY and the position and seeing if our expectations match.
• Hiring Manager Interview with Johnny: Diving deeper into some more technical topics and your experience with Johnny, our Sr. Sales Operations Manager.
• Case study: As soon as you have successfully completed the first interviews, you will receive a case study.
• In-person discussion: In this on-site meeting, Johnny and the team will discuss your case study with you and answer questions in our office, the HOLY Temple. In addition, you’ll meet parts of the HOLY Retail team and learn more about HOLY’s culture, vision, and team.
• Founder interview: As a strong cultural fit is important to us, you will have a final meeting with Matze, one of our HOLY founders. This gives both you and us the opportunity for a final check.
• Job offer and decision: Once the process is completed, we will take the time to present you with a competitive offer, including a share package, and answer any questions you have regarding the employment, before you joining our journey.

Typically his process should take around 2 weeks.

Any questions or concerns?

If you have any questions or feedback, please send an email to [e-mail].