Spare Parts Manager (Human)

Vsquared; Riederich; Remote; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

30 vacation days

Job summary

Neura Robotics in Riederich sucht eine/n Spare Parts Manager, der die Ersatzteilversorgung end-to-end verantwortet. Sie definieren das Portfolio, steuern Preise und Margen und arbeiten eng mit Development, Service Engineering, Supply Chain und Sales zusammen.

Sie bauen Prozesse vom Angebot bis zur Auslieferung auf, erstellen Forecasts, überwachen KPIs wie Verfügbarkeit und Lieferzeit und entwickeln Angebote wie Kits sowie einen Online-Bestellkanal.

Qualifications

• Abgeschlossenes Studium oder vergleichbare Qualifikation in relevanten Bereichen.
• Mehrere Jahre Erfahrung im Spare Parts Management oder Aftersales, ideal in Robotik/Maschinenbau/Automobil.
• Erfahrung im Aufbau von Spare-Parts-Prozessen, Nachfrageplanung und Pricing.
• Hands-on-Erfahrung mit ERP-Systemen (Stammdaten, Inventar, Einkauf).
• Strukturierte, selbstständige Arbeitsweise und Fähigkeit Dinge von Grund auf aufzubauen.
• Gute Deutsch- und Englischkenntnisse.

Responsibilities

• Define spare parts portfolio zusammen mit Development und Service Engineering.
• Set up the end-to-end spare parts processes (quotation → order → delivery → returns → warranty).
• Build demand forecast from installed base and lead times; define stock strategy.
• Track KPIs (availability, lead time); train service team and partners.
• Define pricing model and price lists for spare parts and kits.
• Grow spare parts business via offers like kits and online ordering channel.

Skills

German language

English language

ERP systems

Part management

Education

Bachelor degree or equivalent in industrial engineering, supply chain, mechatronics, business or related field

Tools

Microsoft Dynamics 365 Business Central

Job description

NEW

Spare Parts Manager (Human)

Neura Robotics • Riederich

Your Entry into the Heart of Our Customer Relationships

In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.

Full-time

Riederich

from today

In Service & Academy, you make sure our customers and service partners can keep their NEURA robots running. As Spare Parts Manager, you own spare parts end to end: what we offer, how an order becomes a delivery, what it costs, and how the business grows.

How you work

You are part of the Service & Academy team and report to the Head of Service & Academy. You work closely with Service Engineering, Development, Supply Chain, Finance and Sales.

Your mission & challenges

Your responsibilities, in order of priority:

1. Define spare parts

• Define the spare parts portfolio for each NEURA product, together with Development and Service Engineering

• Classify parts (e.g. wear parts, critical parts, recommended stock) and decide on which level they are replaced

• Own spare parts master data and part numbering in our ERP system, and keep them current with every product change

2. Set up spare parts processes

• Set up the process from quotation and order to delivery, returns and warranty handling

• Build the demand forecast from installed base, failure data and lead times, and use it to define stock strategy: what is stocked where and when to replenish

• Track KPIs such as availability and delivery lead time, and train the service team and partners

3. Define spare parts pricing

• Define pricing model and price lists for spare parts, kits and exchange parts

• Review prices and margins regularly, aligned with the Service Partner Program

4. Grow the spare parts business

• Analyze installed base and sales data to forecast spare parts revenue

• Develop offers such as spare parts kits and an online ordering channel, together with service partners and Sales

• Set revenue and margin targets, report on progress and feed recurring failures back to Development

What we are looking for

Must-have:

• Degree or comparable qualification in industrial engineering, supply chain, mechatronics, business or a related field

• Several years of experience in spare parts management or aftersales, ideally in robotics, machinery or automotive

• Experience in setting up spare parts processes, demand forecasting and pricing

• Hands-on experience with ERP systems (master data, inventory, purchasing)

• Structured, independent and comfortable building things from scratch

• Good language skills in German and English

Nice to have:

• Experience with Microsoft Dynamics 365 Business Central

• Technical understanding of robotics or mechatronic systems

• Experience with service partner or distributor networks

What you can look forward to

Creative Freedom and Agility

Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.

Passion for Winning

A passionate and highly skilled team of international experts aiming to redefine robot assistants.

Attractive Compensation

Enjoy a competitive salary package along with exclusive employee discounts.

One Team

Whether it's a summer party or company town hall meetings, we celebrate our successes together.

Professional Growth

Support for your personal and professional development.

Our values. The cornerstones of our success.

STRONGER TOGETHER

We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.

PASSION DRIVES US

We strive for technological progress in order to give people back their valuable time for enjoyable activities.

MAKING A CHANGE

We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.

TRUST AND HONESTY

We live a high level of appreciation through open communication and transparency.

WE SPEED THINGS UP

We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.

WE ARE HUMAN

People are at the center of everything we do.

Headquarters: Innovate in Riederich, Live in Metzingen and Stuttgart

Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down‑to‑earth Swabian coziness—perfect for unwinding after work.

Our application process

We ensure a transparent and efficient process and look forward to getting to know you during the application process.

Unsere Mission

David Reger

Gründer und CEO

"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"