Senior Key Account Manager (human)

Atlas Metrics; Riederich; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Creative Freedom & Agility

Passion for Winning

Attractive Compensation

One Team

Professional Growth

Zusammenfassung

Neura Robotics is seeking a Senior Key Account Manager to own strategic relationships with top enterprise customers in a dynamic, global partnership ecosystem. You will serve as the primary contact for C-level and VP stakeholders, leading renewal, upsell, and portfolio expansion initiatives to maximize value and revenue.

Based in Metzingen, this full-time role emphasizes long-term account strategy, collaboration with Pre-Sales, Product, Engineering, and Support teams, and a data-driven approach

Qualifikationen

• 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments.
• Proven experience managing and growing strategic enterprise accounts.
• Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores.
• Excellent stakeholder management skills with experience engaging executive decision-makers.
• Strong cross-functional collaboration capabilities and project management skills.
• Experience working with customer success methodologies, customer health frameworks, and account planning processes.
• Data-driven approach to portfolio management and customer growth strategies.
• Strong commercial mindset with a track record of identifying and executing expansion opportunities.
• Ability to balance relationship management with revenue responsibility.

Aufgaben

• Own and manage strategic relationships with our most important enterprise customers.
• Serve as the primary point of contact for executive stakeholders at the C-level and VP level.
• Independently lead renewal, upsell, and account expansion initiatives.
• Develop and grow customer relationships through a structured, long-term account strategy.
• Identify opportunities to increase customer value, adoption, and revenue growth.
• Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams.
• Drive customer satisfaction, retention, and long-term partnership success.
• Analyze customer needs and develop tailored growth and success strategies.
• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets.
• Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions.

Kenntnisse

Enterprise Accounts

Renewal Management

Account Expansion

Executive Stakeholders

Cross-Functional Collaboration

Project Management

Customer Success Methodologies

Data-Driven Portfolio

Revenue Growth Mindset

Jobbeschreibung

• NEW

Senior Key Account Manager (human)

Neura Robotics • Metzingen

Success Through Strong Partnerships

The Growth Team serves as the central interface to our global partners and system integrators, driving the expansion of our technologies into new markets and applications. With a focus on scalability, market readiness, and sustainable growth, we align product innovation, market requirements, and a high-performing partner ecosystem. We identify and develop strategic partnerships, evaluate potential markets, and enable our partners to successfully implement Neura Robotics solutions, supported by technical expertise, strategic guidance, and operational assistance. In this way, we ensure that vision, technology, and market are perfectly aligned, making Neura Robotics visible, scalable, and successful worldwide.

• Full-time

Metzingen

from today

Your Mission & Challenge

• Own and manage strategic relationships with our most important enterprise customers

• Serve as the primary point of contact for executive stakeholders at the C-level and VP level

• Independently lead renewal, upsell, and account expansion initiatives

• Develop and grow customer relationships through a structured, long-term account strategy

• Identify opportunities to increase customer value, adoption, and revenue growth

• Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams

• Drive customer satisfaction, retention, and long-term partnership success

• Analyze customer needs and develop tailored growth and success strategies

• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

• Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions

What We're Looking For

• 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments

• Proven experience managing and growing strategic enterprise accounts

• Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores

• Excellent stakeholder management skills with experience engaging executive decision-makers

• Strong cross-functional collaboration capabilities and project management skills

• Experience working with customer success methodologies, customer health frameworks, and account planning processes

• Data-driven approach to portfolio management and customer growth strategies

• Strong commercial mindset with a track record of identifying and executing expansion opportunities

• Ability to balance relationship management with revenue responsibility

What you can look forward to

Creative Freedom and Agility

Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.

Passion for Winning

A passionate and highly skilled team of international experts aiming to redefine robot assistants.

Attractive Compensation

Enjoy a competitive salary package along with exclusive employee discounts.

One Team

Whether it's a summer party or company town hall meetings, we celebrate our successes together.

Professional Growth

Support for your personal and professional development.

Our values. The cornerstones of our success.

STRONGER TOGETHER

We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.

PASSION DRIVES US

We strive for technological progress in order to give people back their valuable time for enjoyable activities.

MAKING A CHANGE

We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.

TRUST AND HONESTY

We live a high level of appreciation through open communication and transparency.

WE SPEED THINGS UP

We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.

WE ARE HUMAN

People are at the center of everything we do.

Our Location

Headquarters: Innovate in Riederich, Live in Metzingen and Stuttgart

Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.

Our application process

We ensure a transparent and efficient process and look forward to getting to know you during the application process.

Your insight into our daily work

Unsere Mission

David Reger

Gründer und CEO

"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"

Sounds interesting?