Solutions Engineer - Life Sciences - EMEA

tulip; München; Hybrid; EUR 90,000 - 125,000; Full time

Benefits offered by this job

Direct impact on product and culture

Flexible work schedule

Virtual company events and happy hours

In-office catered lunches and stockedK

Office snacks and beverages

Job summary

TULIP, Munich/Hybrid, is seeking a senior operations technology lead with extensive manufacturing and OT experience to guide and deliver enterprise-class Tulip solutions for customers across Europe. You will partner with clients from shop floor to C-suite, architect and implement OT/IT integrations, and drive continuous improvement initiatives.

You will work closely with customers and partners to configure Tulip solutions, ensure timely delivery, and provide ongoing technical support.

Qualifications

• 5+ years in manufacturing, operations technology, or a related field with customer-facing project leadership.
• Experience with MES/ERP and in Life Sciences/pharma industries.
• Experience in system and device integration in manufacturing.
• Proven track record leading Lean Manufacturing or continuous improvement initiatives; able to walk a shop floor.
• Strong project management, organization, and communication skills.
• 25% travel anticipated within Europe.
• BS in Engineering or related field; Fluency in English.

Responsibilities

• Partner with customers to understand their operational challenges and support solution architecture.
• Work with customers and partners to develop, configure, and implement Tulip solutions.
• Support delivery of enterprise-level projects from kickoff to delivery with on-time, high-quality outcomes.
• Build and maintain trusted relationships across organizations, from shop floor to C-suite.
• Provide ongoing technical support, diagnosing issues and driving resolution with urgency and care.
• Leverage knowledge of OT/IT systems (MES, ERP, device integration) to guide implementation decisions.
• Serve as the voice of the customer internally to Product and Engineering teams.
• Contribute to internal processes, playbooks, and delivery frameworks.

Skills

Customer-facing leadership

Project management

English fluency

Lean/CI mindset

Travel 25% (Europe)

Education

BS in Engineering

Tools

MES

ERP

Job description

This role is located in Munich, Germany. TULIP is a hybrid work environment and we are in the office 3+ days/per week.

About TULIP

TULIP is the frontline operations platform that helps manufacturers digitize, connect and continuously improve how they run production, with AI at the core of the product. TULIP was founded out of the MIT Media Lab. It is headquartered in Boston, has offices in Munich, Tokyo, Tel Aviv, Budapest and Singapore, and has customer sites in more than 45 countries.

In January 2026, TULIP closed its $120M Series D , at a valuation of $1.3B. Leading global manufacturers run on TULIP, including VEKA, DMG Mori, Roche, AstraZeneca, Richemont, Saint-Gobain Aerospace and Mitsubishi Electric. We partner with NVIDIA, PwC, McKinsey, BCG and more than 160 technology partners worldwide. TULIP is part of the World Economic Forum's Global Innovator community, and our CEO, Dr. Natan Linder, co-chairs the Forum's Advanced Manufacturing Industry Governors Community.

The opportunity in DACH for TULIP

DACH is the heart of global manufacturing. Germany is Europe's largest industrial economy and the birthplace of Industrie 4.0. Switzerland is a global centre for pharma, life sciences and precision manufacturing. Austria is a strong base in automotive, machinery, metals and semiconductors. The region is also home to many of the world's "Hidden Champions", mid-sized companies that lead global niche markets. Today, these companies face similar pressures: fewer skilled workers, rising quality and compliance demands, and the need to modernize existing plants without stopping production. TULIP gives their frontline teams an AI-native production system to meet those pressures and accelerate time-to-value.

TULIP GmbH is a full operating entity and Munich is TULIP's headquarters in Europe. The team covers sales, solutions engineering, pre-sales engineering, customer success, and R&D. Local customers trust our product in regulated, high-precision environments.

About You

You've seen the challenges of day-to-day manufacturing operations firsthand - the inefficiencies, the untapped potential, and everything in between. You believe technology should make people's jobs better, not harder, and you're energized by the challenge of making that happen. You're humble, curious, and just as comfortable presenting to a C-suite executive as you are walking a production line. You thrive in fast-moving environments, take ownership of what you build, and genuinely care about the customers you work with.

What skills do I need?

• 5+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership
• Experienced in Operations Technology, including MES, ERP, or similar systems; architecting and implementation experience within the Life Sciences industry, specifically in pharmaceuticals
• Experienced in system and device integration in the manufacturing industry
• Proven track record leading Lean Manufacturing or continuous improvement initiatives; ability to walk a shop floor and identify opportunities
• Strong project management, organization, and communication skills: written and verbal, with experience managing enterprise-level engagements
• 25% travel expected within Europe
• BS in Engineering or similar field
• Fluency in English

Key Responsibilities

• Partner with customers to deeply understand their operational challenges, goals, and success criteria - supporting solution architecture for their specific processes
• Work side-by-side with customers and partners to develop, configure, and implement Tulip solutions
• Support delivery of enterprise-level customer projects from kickoff through delivery, ensuring on-time, high-quality outcomes
• Build and maintain trusted relationships across customer organizations, from the shop floor to the C-suite
• Provide ongoing technical support to customers, diagnosing issues and driving resolution with urgency and care
• Leverage knowledge of OT/IT systems (MES, ERP, device integration) to guide customers through complex implementation decisions
• Serve as a consistent voice of the customer internally - surfacing insights, patterns, and feedback to Product and Engineering teams
• Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Flexible work schedule
• Virtual company events and happy hours
• In-office catered lunches and stocked kitchens

We are an equal-opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual