Solutions Engineer, Fibre and Metro-Ethernet

Viavisolutions; Eningen unter Achalm; On-site; EUR 75,000 - 100,000; Full time

Benefits offered by this job

Remote work

Job summary

VIAVI is seeking a Solutions Engineer to support Central Europe on Fibre Optic and Metro-Ethernet instruments. You will work with sales and partners to perform high-level technical demos, lead roadshows and webinars, and transfer technology knowledge to the Sales team.

You will drive regional bookings, own account penetration, and collaborate with Business Units to resolve technical issues, with 50% travel across Central Europe.

Qualifications

• Telecom engineering degree required with Ethernet/IP and Fibre Optic expertise.
• Proven pre-sales technical support experience with major vendors.
• Understanding of Metro-Ethernet and Fibre Optic technologies and testing.

Responsibilities

• Deliver high level pre-sales technical support for Fibre Optic and Metro-Ethernet instrument solutions.
• Respond to RFIs, RFQs and RFPs in collaboration with account managers.
• Deliver product and technology presentations at local roadshows and webinars.
• Train sales teams and channel partners on product knowledge.
• Liaise with customers on field trials and implementations.
• Drive sales growth and support regional bookings targets.

Skills

Pre-sales experience

Fibre optics

Ethernet/IP knowledge

Technical demonstrations

Education

Telecom Science & Electronics Engineer diploma

Tools

T&M equipment

Job description

Solutions Engineer [Fibre and Metro-Ethernet]

Location: Eningen, DEU, Home Office, DEU

Time Type: Full time

Job Description

Summary:

VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

The Solutions Engineer is responsible for supporting and enabling sales on Viavi Fibre Optic and Metro-Ethernet instruments solutions in Central Europe sub-region (Germany, Austria, Switzerland and Benelux) according to the Central Europe sales plan. The Solutions Engineer will work closely with the sales team and with selected channel partners and he will take responsibility of any high-level technical demonstrations of VIAVI product solutions in front of customers or in joining selected partner/Viavi events (technical seminars, webinars and roadshows). The individual will have to transfer product and related technology knowledge to the Sales team and to the Channel Partners. In conjunction with Sales, he will be accountable for the bookings number of the related product portfolio in the region he is covering in addition to owning account penetration in the related project or opportunity ecosystem.

The Solutions Engineer is responsible for the introduction, implementation and follow-up of the Fibre and Metro-Ethernet instruments solutions Sales Plan in the Central Europe sub-region and is expected to be proactive in case of deviation. The Solutions Engineer is expected to drive issues to successful resolution within the wider “EMEA Solutions Engineer Team”, directly with Sales and with the corresponding Business Units.

Duties & Responsibilities:

• Deliver high level pre-sales technical support to our customer in Central Europe on Viavi’s Fibre Optic and Metro-Ethernet instrument solutions (OTDR, OSA, PowerMeters, PMD/CD, HollowCore Fibre,…, Ethernet Test & Service Activation (RFC-2544, Y.1564, RFC6349, …) at 100G, 400G, 800G and the future 1.6T.
• Work and respond to any RFIs, RFQs and RFPs in collaboration with the account managers.
• Deliver product, solutions and technology presentations at targeted local roadshows/technical seminars and webinars in Central-Europe.
• Self-motivated in penetrating opportunities and accounts for sales enablement.
• Deliver education and awareness of test and reporting methods and procedures to our customer base.
• Liaise with customers on instrument field trials or method and procure implementation.
• Help discover ecosystem trends and activities as well as optimize product positioning to capture sales.
• Provide feedback to the respective Business Units (Product Line Managers/R&D) in order to increase innovation.
• Share experiences and best practices across the EMEA Solutions Engineer team members.
• Transfer basics of product/technologies knowledge to Sales/Channel Partners during specific and regular training sessions.
• Actively participate in the monthly EMEA Solutions Engineer virtual meetings: Feedback on deals, technical inputs, local market needs, challenges, successes, recovery plans, etc.
• Quality of the pre-sales technical support to sales and channel partners.
• Measurement of progress, gaps and recovery actions when needed.
• As part of the technical support sales team, accountable for driving sales growth in the region.
• Travel Required: 50% all over Central-Europe.

Pre-Requisites / Skills / Experience Requirements:

• Telecom Science & Electronics Engineer diploma with Ethernet/IP and Fibre Optic expertise.
• Understanding of Metro-Ethernet and Fibre Optic technologies and testing: Ethernet, IP/TCP/UDP, Ethernet Optics (100G/400G/800G & 1.6T), Ethernet Services Activation (RFC2544, RFC6349, Y.1564, …) and Performance Monitoring (TWAMP, Y.1731, …), FTTx, OTDR, OSA, PMD/CD, HollowCore Fibre, Optical Transport, etc.
• Understanding of outside plant cabling solutions and topologies including joining.
• Understand challenges during the installation, maintenance and network migrations in any fibre optic domain.
• Proven experience in using/pre-sales technical support with major vendors and T&M equipment vendors.

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