Social Client Solutions Manager (Germany)

Channel Factory; München; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Competitive salary

30 days annual holiday

Work abroad options

MacBook

iPhone

Company-paid phone contract

Summer & Winter company conferences

Healthcare coverage

Global career opportunities

Zusammenfassung

Channel Factory in Munich, Hamburg, or Düsseldorf seeks a Social Client Solutions Manager to steward a portfolio of paid social campaigns across Meta, TikTok, LinkedIn, Pinterest, Snapchat and more. You’ll focus on client retention, growth, and satisfaction with strategic account management and multi‑platform execution for an assigned client roster.

You’ll provide day‑to‑day expertise, performance reporting, and proactive guidance, collaborating with internal teams to ensure onboarding and

Qualifikationen

• 2–5+ years of experience in paid social, social campaign management, or multi-platform media buying.
• Hands-on experience with core social advertising platforms (Meta, TikTok, LinkedIn, Pinterest, Snapchat).
• Proven track record in client-facing campaign management, media planning, optimization, and reporting.

Aufgaben

• Client Portfolio Management: manage a portfolio of clients, drive retention and growth.
• Campaign Strategy & Execution: plan, launch, optimize, and report on paid social campaigns across multiple platforms.
• Social Media Expertise & Client Guidance: advise on trends, ad formats, placements, and best practices.
• Client Support & Collaboration: respond to client requests and collaborate with internal teams for onboarding and ongoing support.
• Knowledge Sharing & Team Development: contribute to training and share learnings within the team.

Kenntnisse

Paid social

Social campaign management

Client-facing

Analytics

German language

English language

Tools

Meta/Facebook Ads Manager

TikTok Ads Manager

LinkedIn

Pinterest

Snapchat

Jobbeschreibung

Social Client Solutions Manager, DACH

(Munich, Hamburg, or Düsseldorf)

Who We Are:

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across YouTube, major social media platforms,and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world's top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

About the Role:

As aSocial Client Solutions Manager, you will play a pivotal role in managing andgrowing client relationships forour suite of social media offerings, focusing on client retention, growth, and satisfaction. Unlike the Social Solutions Manager, who oversees the broader social product within the region and facilitates new client onboarding and team training, this role emphasizes strategic account management, multi-platform media execution, and tailored social media support for an assigned client portfolio.

You will serve as a knowledgeable advisor, providing day-to-day expertise, strategic guidance, and proactive account management acrossMeta (Facebook & Instagram), TikTok, LinkedIn, Pinterest, Snapchat, and other key social networks to drive success across your clients' paid social initiatives.

Responsibilities:

Client Portfolio Management

• Manage a portfolio of clients, driving retention, growth, and satisfaction across their paid social investments.
• Identify upsell, cross-sell, and renewal opportunities through regular performance reviews and strategic discussions.
• Partner with the Client Solutions Management team to execute holistic client growth strategies across video and social channels.

Campaign Strategy & Execution

• Plan, launch, optimize, and manage paid social media campaigns aligned with client KPIs across multiple platforms (Meta Ads Manager, TikTok Ads Manager, LinkedIn Campaign Manager, Pinterest Ads Manager, Snapchat Ads Manager, etc.).
• Monitor campaign performance, budget allocation, and pacing, proactively optimizing creative assets, bidding strategies, and audience targeting where needed.
• Deliver comprehensive post-campaign reporting featuring actionable insights, performance benchmarks, and ROI recommendations.

Social Media Expertise & Client Guidance

• Serve as a trusted advisor on cross-platform social media trends, ad formats, placements, and creative best practices.
• Support clients with strategic channel allocation and planning to maximize campaign impact and cross-platform performance.
• Stay current on emerging social platform updates, privacy changes, and ad product launches to educate clients on new opportunities.

Client Support & Collaboration

• Respond promptly to client requests and provide effective solutions using strong platform and operational process knowledge.
• Collaborate with internal teams to ensure seamless client onboarding, account transitions, and ongoing campaign support.
• Support Senior Client Solutions Managers and broader team initiatives as needed.

Knowledge Sharing & Team Development

• Contribute to internal team training and knowledge-sharing initiatives on social media platforms, ad tools, and video/social formats.
• Apply industry trends, campaign benchmarks, and learnings to continuously improve client outcomes and refine internal best practices.

What You Bring:

• 2–5+ years of experiencein paid social, social campaign management, performance social, or multi-platform media buying within media agencies, digital agencies, or performance marketing environments.
• Hands-on experience with core social advertising platforms (e.g., Meta/Facebook Ads Manager, TikTok Ads Manager, LinkedIn, Pinterest, Snapchat, etc.).
• Proven track record in client-facing campaign management, media planning, optimization, performance reporting, and strategic account support.
• Strong analytical mindset with the ability to translate complex social media data into clear strategic recommendations.
• Fluency inGermanandEnglish(spoken and written).

What You Get:

• Competitive salary+ bonus scheme.
• 30 daysannual holiday.
• Work abroad optionsfrom any of our EMEA locations (travel covered in line with company policy).
• Brand newMacBook+ iPhone.
• Company-paid phone contract.
• Summer & Winter company conferencesacross EMEA — meet and collaborate with global colleagues.
• Healthcare coverage.
• An international, fast-growing company with global career opportunities.