SMB Account Manager

Jobgether; Deutschland; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Benefits dieser Stelle

Group income protection

Pension plan

Unlimited vacation

Employee referral program

Private medical coverage

Volunteer days

Zusammenfassung

Jobgether is seeking an SMB Account Manager for Germany to own a portfolio of small and medium-sized customers after onboarding. You will build strong, long-term relationships and help customers derive measurable value from our technology solutions.

You will guide adoption, solve challenges, and identify opportunities for growth while collaborating with internal teams. This fast-paced role emphasizes customer success and strategic thinking within a dynamic environment.

Qualifikationen

• Experience in account management, customer success or a customer-facing role.
• Demonstrated experience with selling, upselling or identifying commercial opportunities.
• Strong customer-service mindset and goal-oriented.
• Excellent communication and interpersonal skills, able to build trust quickly.
• Strong problem-solving abilities and a practical, solutions-oriented approach.
• Empathy, positivity and resilience in challenging situations.
• Confidence setting expectations with diverse customers.
• Ability to work independently and manage ambiguity.
• Highly organized with ability to handle a large portfolio.
• Strong time-management in a high-volume environment.

Aufgaben

• Manage and develop a portfolio of SMB customers after onboarding.
• Conduct regular customer check-ins to assess satisfaction and adoption.
• Provide guidance, best practices and recommendations to maximize value.
• Respond to customer questions and address issues promptly.
• Support customers through challenges and handle escalations as needed.
• Identify opportunities for product upgrades and partner capabilities.
• Guide customers through contract renewals and negotiate terms.
• Voice of the customer to internal teams; share feedback and insights.
• Maintain accurate documentation and timely follow-ups.
• Monitor health/status of accounts and report to management.
• Contribute to a culture of customer success and continuous improvement.

Kenntnisse

Account management

Customer success

Sales

Upselling

Communication

Problem-solving

Empathy

Time management

Organizational skills

Independence

Jobbeschreibung

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SMB Account Manager based in Germany.

As an SMB Account Manager, you will take ownership of a portfolio of small and medium-sized business customers following their onboarding journey.

Your mission will be to build strong, long-term relationships and help customers achieve measurable value from their technology solutions.

You’ll act as a trusted advisor, guiding customers through adoption, solving challenges, and identifying opportunities for growth.

The role combines customer success, relationship management, commercial awareness, and consultative selling.

You’ll work closely with internal teams while representing the voice of your customers and ensuring their needs are understood.

The environment is fast-paced and collaborative, with plenty of autonomy and opportunities to learn and develop.

This is a strong opportunity for a customer-focused professional who enjoys building relationships and driving meaningful business outcomes.

Accountabilities

• Manage and develop a portfolio of SMB customers, maintaining ownership of the customer relationship after onboarding.
• Conduct regular customer check-ins to assess satisfaction, adoption, and overall success.
• Provide customers with guidance, best practices, and practical recommendations to help them maximize the value of their solutions.
• Respond to customer questions and concerns across a variety of topics, ensuring issues are addressed promptly and effectively.
• Support customers through challenges and act as the primary point of contact for escalations when required.
• Identify opportunities for customers to benefit from additional products, upgrades and partner capabilities, contributing to white-space sales.
• Guide customers through contract renewals, including setting expectations and negotiating commercial terms where appropriate.
• Act as the voice of the customer internally, sharing feedback and insights with relevant teams.
• Maintain accurate documentation of customer interactions and ensure timely follow-up on outstanding issues.
• Monitor the health and status of assigned accounts and provide regular updates to management.
• Contribute to a culture focused on customer success, continuous improvement, accountability, and high-quality service.

Requirements

• Experience in account management, customer success, sales, or a related customer-facing role; candidates looking to transition into account management are also encouraged to apply.
• Demonstrated experience with selling, upselling, or identifying commercial opportunities.
• Strong customer-service mindset with a genuine interest in helping customers achieve their goals.
• Excellent communication and interpersonal skills, with the ability to quickly establish trust and rapport.
• Strong problem-solving abilities and a practical, solutions-oriented approach.
• Empathy, positivity, and resilience when managing challenging customer situations.
• Confidence setting and managing expectations with customers with different personalities and needs.
• Ability to work independently, navigate ambiguity, and determine effective approaches to customer management.
• Highly organized, with the ability to manage a substantial portfolio of accounts and prioritize competing demands.
• Strong time-management skills and the ability to work efficiently in a high-volume environment.
• Comfortable working in a fast-paced, continuously evolving environment.
• Willingness and ability to learn new technologies quickly.
• A growth mindset, with enthusiasm for continuous learning, professional development, and taking on new challenges.

Benefits

• Group critical illness coverage.
• Group income protection and life assurance.
• Pension plan.
• Vision benefits and Employee Assistance Program (EAP).
• Access to a discounts and wellbeing portal.
• Optional private medical coverage from day one.
• Ride-to-work scheme.
• Unlimited vacation.
• Quarterly paid volunteer days.
• Employee referral program with attractive rewards.
• Opportunities for career development and internal progression across the organization.
• A people-first, collaborative culture where employees are encouraged to contribute ideas, challenge the status quo, and grow professionally.
• A dynamic and agile working environment that values ownership, energy, service, accountability, and continuous improvement.