Site IT Coordinator (m/f/d)

INEOS Styrolution; Frankfurt; Hybrid; EUR 52.000 - 70.000; Vollzeit

Zusammenfassung

INEOS Styrolution is seeking a Site IT Coordinator for the Frankfurt office and regional teams. You will provide desktop, workplace, and application support, working with infrastructure specialists and external vendors to ensure reliable IT service.

The role requires 3+ years in IT support, strong Windows/Microsoft 365 skills, Active Directory, and a customer‑oriented approach. Fluency in English is mandatory; German is a plus.

Qualifikationen

• 3+ years of experience in IT support or workplace technology.
• Strong knowledge of Microsoft Windows, Microsoft 365, endpoint management.
• Experience with hardware, software, printers, and collaboration tools.
• Understanding of AD, user administration, asset management, and ITSM processes.
• Experience with IT ticketing systems such as ServiceNow.
• Excellent analytical and troubleshooting skills with a customer-focused approach.
• Able to manage multiple priorities and communicate effectively.

Aufgaben

• Serve as the primary IT contact for Frankfurt site users, providing first- and second-level support via phone, email, walk-ins, and remote tools.
• Troubleshoot hardware, software, Windows, networking, VPN, mobile devices, and collaboration platforms.
• Manage incidents and service requests using ServiceNow and meet SLAs.
• Coordinate with infrastructure, network, server, and application teams for complex issues.
• Maintain IT assets, software licenses, and CMDB information.
• Coordinate hardware replacements and lifecycle management.
• Develop and maintain technical documentation and troubleshooting guides.
• Perform root cause analysis and implement long-term solutions.

Kenntnisse

IT support

Windows/M365

Active Directory

ITSM (ServiceNow)

English fluency

Multi-site coordination

Jobbeschreibung

About INEOS Styrolution

INEOS Styrolution is the number one producer of high-performance styrenics, offering a broad portfolio that comprises styrene monomer, polystyrene, ABS, and advanced styrenics. The company delivers customized solutions for customers across automotive, healthcare, electronics, household, construction, packaging, toys, sports and leisure sectors. With more than 90 years of innovation in material science and production sites worldwide, INEOS Styrolution combines global reach with local expertise to meet the evolving needs of its customers. This includes bringing safe, sustainable, and high-performing products to market and supporting their efforts toward meeting their sustainability targets. INEOS Styrolution is fully owned by INEOS Group.

Current Opportunity

Site IT Coordinator (m/f/d)

About the role:

As a Site IT Coordinator, you will be the primary IT contact for our Frankfurt office and EMEA Homebased users, ensuring that employees receive reliable, high-quality IT support every day. You are part of our global IT Infrastructure organization, providing desktop, workplace, and application support while working closely with infrastructure specialists, application teams, and external vendors. While your primary focus will be supporting users in Frankfurt, you'll also collaborate with colleagues across the regions and provide support to other sites whenever needed. In addition to resolving technical issues, you'll help improve IT processes and contribute to regional IT initiatives and projects.

Current Opportunity

Job Title:

Site IT Coordinator (m/f/d)

Location:

Frankfurt am Main

Site IT Coordinator (m/f/d)

About the role:

As a Site IT Coordinator, you will be the primary IT contact for our Frankfurt office and EMEA Homebased users, ensuring that employees receive reliable, high-quality IT support every day. You are part of our global IT Infrastructure organization, providing desktop, workplace, and application support while working closely with infrastructure specialists, application teams, and external vendors. While your primary focus will be supporting users in Frankfurt, you'll also collaborate with colleagues across the regions and provide support to other sites whenever needed. In addition to resolving technical issues, you'll help improve IT processes and contribute to regional IT initiatives and projects.

What you will do:

• Serve as the primary IT contact for users at our Frankfurt site, providing first- and second-level support via phone, email, walk-ins, and remote support tools.
• Troubleshoot hardware, software, Microsoft 365, Windows, networking, VPN, mobile devices, and collaboration tools.
• Manage and prioritize incidents and service requests using IT Ticket tool “ServiceNow” while meeting agreed service levels.
• Coordinate with infrastructure, network, server, and application teams to resolve more complex technical issues.
• Maintain IT assets, hardware inventories, software licenses, and CMDB information.
• Coordinate hardware replacements and support device lifecycle management.
• Develop and maintain technical documentation, knowledge articles, and troubleshooting guides.
• Perform root cause analysis and implement long-term solutions for recurring issues.
• Support user administration activities within established joiner, mover, and leaver processes.
• Create and maintain simple automation scripts (PowerShell or similar) to improve operational efficiency.
• Support local and regional IT projects, including office moves, hardware refreshes, software deployments, and security initiatives.
• Work closely with external vendors and internal stakeholders to ensure smooth service delivery.
• Support users at other regional sites whenever required, working closely with fellow Site IT Coordinators to ensure consistent service across the regions.
• Contribute to knowledge sharing within the regional IT team.

What you will bring:

• 3+ years of experience in IT support, workplace technology, or a similar role.
• Strong knowledge of Microsoft Windows, Microsoft 365, endpoint management, and workplace technologies.
• Experience supporting hardware, software, printers, mobile devices, and collaboration platforms.
• Understanding of Active Directory, user administration, IT asset management, and IT service management processes.
• Experience working with IT ticketing systems such as ServiceNow.
• Good analytical and troubleshooting skills with a structured approach to problem solving.
• Ability to manage multiple priorities while maintaining a high level of customer service.
• Strong communication skills and the ability to work effectively with technical and non-technical stakeholders.
• Fluent English is mandatory as this is our corporate language.

Nice to have:

• ITIL Foundation certification.
• Microsoft 365 or Endpoint Administrator certification.
• Experience with PowerShell or other scripting languages.
• Experience supporting manufacturing or industrial environments.
• German language skills are considered a plus.

We work closely across international teams in a collaborative environment built on trust, openness, and mutual respect. Employees are encouraged to take initiative, contribute ideas, and grow their careers through new experiences and opportunities.

We welcome people from different backgrounds and experiences and foster a culture where everyone feels valued and supported.

We are excited to hear from you and share more about our company.

INEOS Styrolution Recruitment Team