Siemens Energy Graduate Program – Customer Success Manager (m/f/d)

Siemens Energy Global GmbH & Co. KG; Erlangen; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

Siemens Energy hires graduates into its Global Graduate Program as Customer Success Manager (m/f/d). You’ll gain hands-on experience, mentorship, and cross-functional exposure across international placements to grow your career and personal capabilities.

Over two years you’ll work on customer journeys, shape the product with user insights, and build scalable processes to enable sustainable growth while collaborating with diverse teams and stakeholders worldwide.

Formación

• Master's or doctoral degree in Business, Industrial Engineering, IT, or Communications.
• At least 3 months international experience.
• Excellent English skills for multicultural environment.
• Internships and/or working student experience in customer-facing, consulting, IT, SaaS preferred.

Responsabilidades

• Enhance customer experience and retention by engaging with customers and tracking progress.
• Shape the product by gathering and communicating user insights to guide future development.
• Enable scalable growth by building repeatable processes and tools for future expansion.

Conocimientos

CRM systems

Analytics dashboards

Customer engagement tools

Internships

English proficiency

Educación

Master's/PhD in related field

Descripción del empleo

Siemens Energy Graduate Program – Customer Success Manager (m/f/d)

Whether you’re a recent graduate or have a few years of experience, you are the future of innovation and leadership. That’s why the global Siemens Energy Graduate Program can help you unleash your full potential. With guidance from experienced mentors, extensive training opportunities, and the chance to expand your global network, you will grow both your career and your personal capabilities.

What You Can Expect

Over two exciting years, you’ll gain hands‑on experiences and become an active part of your team’s daily activities. Through impactful projects in three customized assignments – including an eight‑month international placement – you’ll gain a deep understanding of Siemens Energy. A dedicated mentor will support you every step of the way, giving you the chance to explore different roles, engage in immersive experiences, and build a strong network with peers and industry leaders.

How You’ll Make an Impact

• Enhance customer experience and drive retention by actively engaging with customers to identify their needs, providing tailored solutions, and tracking progress
• Shape the product by gathering and communicating user insights to guide future development
• Enable scalable growth by building repeatable processes and tools that establish a foundation for future expansion

What You Bring

• First exposure to digital products, software platforms, or data‑driven tools (e.g., CRM systems, analytics dashboards, customer engagement tools), with a strong willingness to continuously build technical understanding
• A structured and analytical working style to manage multiple topics in parallel, track progress, and proactively identify improvement opportunities
• Relevant experience through internships and/or working student roles is essential, ideally in customer‑facing, consulting, IT, digital product, SaaS, or service‑oriented environments; additional permanent work experience of up to 36 months is welcome
• A master's or doctoral degree in Business, Industrial Engineering, IT, Communications, or a related field
• Minimum of 3 months of international experience gained through studying or working
• Excellent English skills to engage in a multicultural environment, with flexibility and willingness for international travel

Gas Services

Our Gas Services division offers low‑emission power generation through service and decarbonization. Zero or low‑emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150‑year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Recruitment Process

We undertake a detailed selection process comprising the following stages: CV screening, test assessment, video interview, and a final panel interview. You’ll receive the necessary details ahead of each stage as you progress!