Shift Supervisor Reception (m/f/d) in Mannheim

PLAZA Hotelgroup; Mannheim; Hybrid; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Holiday pay

Christmas bonus

Company pension scheme

Employee savings plan

Employee discounts

Zusammenfassung

The PLAZA Hotelgroup in Mannheim seeks a Shift Supervisor Reception to support the Front Office Manager, ensure smooth shift operations, and provide attentive service to our international guests. You will handle complaints, answer calls, and manage reservations with professionalism.

Applicants should have hotel specialist training and strong German and English skills, plus excellent organizational abilities. Join a growing, employee‑friendly team with many career opportunities and benefits.

Qualifikationen

• Experience in the hotel industry and guest service.
• Strong guest and service orientation.
• Excellent German and English skills.
• Excellent organizational and communicational abilities.

Aufgaben

• Support the Front Office Manager in all matters.
• Ensure smooth shift operations.
• Welcome and assist our international guests and handle complaints.
• Answer telephone inquiries and process reservations and conference requests.
• Assist at the hotel bar and train new employees.
• Perform general administrative tasks in front and back office.

Kenntnisse

Hotel industry experience

Guest service orientation

German and English skills

Communication skills

Ausbildung

Hotel specialist training

Jobbeschreibung

# Shift Supervisor Reception (m/f/d) in MannheimThe PLAZA Hotelgroup, with over 65 locations in Germany and abroad, is one of the largest hotel chains in the country. Our hotel chain offers a diverse portfolio, ranging from German hotspots like Berlin, Hamburg, and Frankfurt to attractive smaller towns like Schwerin and Mühldorf am Inn, and on to European metropolises such as The Hague, Graz, and Vienna.With us, you can develop your career in a positive work environment. Regular, respectful communication with management and colleagues is very important to us. Integrate sustainability into your job and finally find a position with fair pay and a pleasant work-life balance.### **With us, you'll experience*** Employment with the number one most popular employer in the hospitality, hotel, leisure, and tourism sector* A friendly and open-minded team in a family-like atmosphere with flat hierarchies* Good and fair employment conditions* Flexible working hours* Holiday pay and annual Christmas bonuses* Company pension scheme and employee savings plan (BAV starting in the 4th month of employment)* Personal PLAZA employee credit card for tax-free bonus payments* Various opportunities to participate in health promotion programs* Opportunity to work at other exciting company locations as part of an exchange program* Attractive employee, family, and friends discounts for overnight stays and breakfast at all PLAZA Hotelgroup hotels* Employee referral bonus### **What else do we offer*** Regular employee events* Personal development alongside our company's growth* Numerous career and advancement opportunities* Diverse training programs* Training and development opportunities within the Plaza Hotelgroup and the Best Western network* Individual employee support* Regular feedback sessions with your department head* Corporate benefits* A rapidly expanding corporation* A job in the world's leading hotel group with excellent career prospectsAnd much more!* A job in the world's leading hotel group with excellent career prospects ### Your tasks:* Supporting the Front Office Manager in all matters* Ensuring smooth shift operations* Welcoming and providing individual support to our international guests* Handling complaints* Adhering to applicable standards* Answering telephone inquiries* Processing reservations and conference requests* Assisting at the hotel bar* Training new employees* Making a personal contribution to maintaining service quality* Participating in meetings* Answering telephone inquiries* General administrative tasks in both the front and back office### We're a good fit if you have the following qualifications:* Training as a hotel specialist* Experience in a comparable position in the hotel industry* Strong guest and service orientation* Impeccable manners* Conscientious work ethic with an eye for detail* Competent and professional demeanor* Strong communication and assertiveness* Excellent German and English skills* Excellent organizational skills* High sense of responsibility, flexibility, and resilienceBut you always hesitate Still undecided about applying because you think you only meet some of the requirements? Your personality and work ethic are what matter most; you'll learn the rest from our competent and experienced colleagues!### ARE YOU INTERESTED?Then we look forward to receiving your application, including your salary expectations and earliest possible start date.