SFE Manager

Haleon; München; On-site; EUR 60,000 - 90,000; Full time

Job summary

Haleon is seeking an SFE Manager to ensure the day-to-day effectiveness and usability of sales systems. You will onboard new users, maintain data accuracy, and provide Firstline support, acting as the primary contact for system questions.

You’ll work with Global Tech service teams to ensure timely resolution and consistent performance of systems such as TSM, CBP, CRM (FSFA / Veeva), and TRAX. You will lead onboarding trainings, enforce data governance, develop documentation, and drive process

Qualifications

• Bachelor’s degree or equivalent practical experience in business, information systems or related field.
• Experience with sales systems in an operational/support role (Veeva, SAP).
• Strong data accuracy focus and system hygiene.

Responsibilities

• Act as the systems expert for the organization and collaborate with local and global tech teams.
• Conduct onboarding and refresher trainings for users, ensuring proper access and core functionality understanding.
• Maintain data quality and perform regular updates and validations in in-scope systems.
• Create and maintain system documentation including SOPs and FAQs.
• Serve as the main contact for end-users’ system questions and issues.
• Investigate issues and escalate to Global Tech as needed for resolution.
• Identify opportunities to streamline, automate, or outsource activities while preserving system ownership.

Skills

Sales systems experience

Attention to detail

Service management basics

Strong communication

Independent working

Education

Bachelor’s degree in Business/Information Systems or related field

Tools

Veeva

SAP

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the Role

The SFE Manager is an operational support role responsible for the day-to-day effectiveness and usability of all sales systems. The role ensures smooth onboarding of new users, accurate and up-to-date system data, and reliable Firstline support for end-users. Acting as the primary contact point for system questions and issues, the role works closely with Global Tech service teams to ensure timely resolution and consistent system performance. Example in-scope sales systems: Trade Spend Management (TSM), Customer Business Planning (CBP), Customer Relationship Management (CRM – FSFA / Veeva), Image Recognition (TRAX).

Key Responsibilities

• Super User: Act as the systems expert for organization, identifying system and process requirements and acting on them with rest of local organization and global tech teams.
• Training: Conduct onboarding and refresher trainings for users, ensuring correct system access, understanding of core functionalities, and compliance with defined processes.
• Data Governance: Maintain data quality and accuracy within in-scope systems, including regular updates, validations, and upload activities in line with business and system requirements.
• Documentation: create and maintain documentation for inscope systems, including instruction guides (eg SOP, process flows) and FAQs.
• Consultation: Act as the point of contact for sales and commercial end‑users, responding to system questions, issues, and basic troubleshooting requests.
• Issue & Incident Management: Investigate issues, document clear problem statements, and raise tickets with Global Tech service teams when technical resolution is required.
• Process Improvement: identify opportunities to streamline, automate or outsource activities while maintaining system ownership.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.
• Experience working with sales systems in an operational, support, or administrative role – for example Veeva, SAP.
• Strong attention to detail and experience maintaining data accuracy and system hygiene.
• Basic understanding of service management processes (e.g. ticketing, issue escalation, user support).
• Strong communication skills and a customer oriented mindset when supporting end-users.
• Ability to work independently, manage routine activities, and follow defined processes consistently.

Job Posting End Date 2026-11-25

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.