ServiceNow Analyst/Product Owner

TEKsystems; Deutschland; Hybrid; EUR 135.712.000 - 148.807.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401k

Life Insurance

Disability

HSA

Transit benefits

PTO

Zusammenfassung

TEKsystems is seeking a ServiceNow Business Analyst/Product Owner for its core ServiceNow team, currently focused on generative AI initiatives. You will support testing, incident triage, AI governance, and requirements gathering, while assisting the PO with user story creation and Now Assist metrics.

The role is contract-based, hybrid in Charlotte, NC, with a pay range of $55.00-$60.00 per hour. Eligibility for benefits applies, including health, retirement, and life insurance options.

Qualifikationen

• Experience with ServiceNow platform
• Ability to write and validate user stories and acceptance criteria
• Knowledge of AI governance and testing processes
• Collaboration with product owner and cross-functional teams

Aufgaben

• Evaluate how to leverage AI tools like AI Control Tower within ServiceNow.
• Partner with internal AI LLM platform team (Tachyon) to integrate their LLM with ServiceNow.
• Engage in AI governance work and participate in AI-related testing.
• Support the product owner with user story creation and requirements gathering.

Kenntnisse

Business analysis

Agile

User stories

ServiceNow

AI

Product management

Product analysis

Jobbeschreibung

NO C2C!

Our client is looking for a ServiceNow Business Analyst/Product Owner for the core platform ServiceNow team that is currently focused on generative AI initiatives. The ideal candidate will support testing/validation, incident triage, analysis of AI Control Tower and other AI tooling & capabilities, assist the PO in story writing, pulling Now Assist Metrics etc.

Primary Tasks:

Evaluate how to leverage AI tools like AI Control Tower within ServiceNow.

Partner with the internal AI LLM platform team (Tachyon) to integrate their LLM with ServiceNow.

Engage in AI governance work and participate in AI-related testing.

Support the product owner with user story creation and requirements gathering.

Top Skills Details

business analysis, agile, user stories, servicenow, ai, product management ,product analysis

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $55.00 - $60.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Charlotte,NC.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.