ServiceNow Administrator and Developer (ITSM)

enercity Netz GmbH; Hannover; Vor Ort; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

A leading utility company in Hanover is seeking a ServiceNow Administrator and Developer to manage and develop the ServiceNow platform, ensuring optimal support for ITSM processes. The ideal candidate has over 3 years of experience with ServiceNow and strong skills in problem-solving and ITIL processes. This role offers attractive salary, flexible work hours, and opportunities for personal development.

Leistungen

Competitive salary

Flexible working hours

Health services

Ergonomic workplaces

Subsidized transport tickets

Qualifikationen

• 3+ years of experience with ServiceNow administration and development.
• Experience with ITIL processes and 2nd level support.
• Knowledge in configuring customer-specific extensions.

Aufgaben

• Operate and develop the ServiceNow platform.
• Provide 2nd level support for technical problems.
• Manage patch and release management.

Kenntnisse

ServiceNow administration

2nd level support

ITIL processes

JavaScript

Analytical skills

Ausbildung

Computer science degree or comparable qualification

Tools

ServiceNow platform

REST APIs

AngularJS

Jobbeschreibung

Overview

Job ID : J2025703

ServiceNow Administrator and Developer (ITSM)

enercity Netz GmbH

Hanover

Full-time

Gender is not important to us, what matters to us is that you fit in with our culture and the team and are passionate about your job.

Responsibilities

• As a ServiceNow administrator and developer, you will operate our multi-level ServiceNow platform (Dev / Test / Prod) and develop it further with a view to the requirements of the specialist departments (ITSM, SPM, ITAM).
• You take over 2nd level support tasks for complex technical problems, analyze root causes and escalate to ServiceNow Vendor Support if required.
• You will also be involved in patch and release management, including the planning of semi-annual ServiceNow upgrades and impact analyses for custom code.
• You act as an interface between platform owners, module owners (ITSM / SPM / ITAM) and external service providers - from the first consultation to go-live and ensure the functionality of the implementation even after go-live.
• The implementation of interface and integration requirements (e.g. through REST APIs or the use of spokes) is also one of your regular tasks.
• You are happy to pass on your experience to your team and build knowledge base articles for 1st level support.

Requirements

• Your sound IT know-how, which you have acquired e.g. through training or studies in the field of computer science or a comparable qualification, is complemented by 3+ years of professional experience at technical and / or process level with ServiceNow.
• You already have several years of experience in the operation and development of the ServiceNow platform (especially ITSM modules).
• You also have a good understanding of ITIL processes (incident, problem, change management, etc.) and 2nd level support activities (troubleshooting, escalation management).
• You are familiar with the configuration and programming of customer-specific extensions (business rules, workflows, client scripts) with integrated developer tools.
• Knowledge of JavaScript, HTML, CSS, AngularJS, REST, Integration Hub, Flow Designer is an advantage.
• Ideally, you have a ServiceNow Certified System Administrator (CSA) and / or Certified Application Developer (CAD) certification.
• You have experience in managing service providers in the on & offshore area.
• You have a solution- and process-oriented way of thinking and possess analytical strengths as well as stress resistance in critical incidents.
• German (C1 level) is mandatory, written and spoken English skills are available.

Our job advertisement appeals to you, but you don't quite meet the 100% requirement? No problem - we'll make up the missing percentage together.

In IT Service Management, you will be responsible for the design, operation and further development of the ServiceNow platform to support ITSM and SPM processes. You will ensure a uniform and standardized system landscape and ensure a stable and consistent architecture for optimal support of business processes.

Would you like to support our team? Then we look forward to receiving your application and getting to know you!

#positiveenergy

Benefits

• Teamwork instead of hierarchical thinking: We support each other and do not have traditional hierarchies; managers back you up.
• Plenty of scope for your own ideas: We value your willingness to shape processes, products and solutions.
• Further training: developing your potential from day one, including comprehensive induction and tailored training.
• Health at enercity: Ergonomic workplaces and access to company medical service for health questions and prevention.
• Everything for your work-life balance: Flexible working hours, mobile working, and support for caring for relatives.
• Attractive salary: Competitive pay with additional benefits such as special payments or a company pension scheme.
• enercity day nursery: Nursery place for employees’ children and related educational initiatives.
• Best transport connections: Subsidized public transport tickets and charging options for electric cars.
• Jobs that really make a difference: Contribution to renewable energies and Hanover’s development.
• Mobile working: Flexibility to work remotely where feasible.
• Company medical service: Prevention programs, health days, and access to health experts.
• Onboarding: Well-equipped workplace and mentoring on day one, with networking meetings in the first week.
• enercity Gym and company sports: Access to enerGym and company sports club.
• Get to know all the benefits

Application and Contact

If you are interested, please apply online. For questions about your application, feel free to contact:

Franziska Pardigol (she / her), Recruiter

Send e-mail

Phone: [phone]

enercity NETZ GmbH

Auf der Papenburg 18

30459 Hanover

www.enercity-netz.de