ServiceNow Administrator (all genders)

MHP - A Porsche Company; Ludwigsburg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im IT-Service-Management sucht einen ServiceNow Administrator zur Optimierung und Verwaltung der ServiceNow-Plattform. Der ideale Kandidat hat mehr als 5 Jahre Erfahrung in der ServiceNow-Administration und verfügt über Zertifizierungen wie CSA. Die Rolle erfordert eine strukturierte und proaktive Arbeitsweise in einem dynamischen Team. Flexibilität und Reisebereitschaft sind wünschenswert.

Qualifikationen

• Mindestens 5 Jahre Erfahrung in der ServiceNow-Administration in Unternehmens-IT-Umgebungen.
• Zertifizierung als ServiceNow Certified System Administrator (CSA) ist erforderlich.
• Erfahrung in der Durchführung von Gesundheitsprüfungen und Troubleshooting in komplexen Umgebungen.

Aufgaben

• Sicherstellung des stabilen und sicheren Betriebs der ServiceNow-Plattform.
• Implementierung und Konfiguration neuer ServiceNow-Module und Integrationen.
• Design und Entwicklung von ServiceNow-Komponenten und Automatisierungen.

Kenntnisse

ServiceNow Administration

ITSM Prozesse

REST / SOAP APIs

JavaScript

Ausbildung

Abschluss in Informatik oder vergleichbarem Bereich

Tools

ServiceNow

IntegrationHub

Jobbeschreibung

AufgabenAufgaben

Are you passionate about IT service management and cloud-based enterprise platforms? Do you combine strong technical know-how in ServiceNow with a structured and reliable approach to daily operations? Then join our team and help ensure stability, performance, and continuous improvement of our ServiceNow platform.

As a ServiceNow Administrator , you will play a key role in maintaining, developing, and optimizing our ServiceNow environment—ensuring a secure, stable, and efficient platform that supports our organization’s digital service delivery.

The following tasks await you :

• Platform Operations & Maintenance : You ensure the stable and secure operation of the ServiceNow platform through regular system checks, performance monitoring, patching, and upgrades. You safeguard compliance with security, performance, and availability standards.
• Implementation & Configuration : You implement and configure new ServiceNow modules (e.g. ITSM, CSM) and integrations with third-party systems. You design efficient workflows, optimize performance, and ensure reliable data exchange using REST, SOAP, and IntegrationHub.
• Development & Automation : You design and develop ServiceNow components, workflows, and automations to enhance usability and operational efficiency—always in line with platform best practices and governance standards.
• Incident, Problem & Change Management : You handle 2nd-level support for ServiceNow-related incidents and problems, perform root cause analyses, manage change requests, and support release processes to ensure continuous improvement of platform operations.
• Collaboration & Continuous Improvement : You collaborate with internal teams and external partners to align ServiceNow capabilities with business requirements and contribute to a culture of stability, service quality, and innovation.

AnforderungenAnforderungen

In order to be prepared for your path as a ServiceNow Administrator , you have the following qualifications in your luggage :

• Degree in in Computer Science, Business Informatics, or a comparable field, and bring at least 5 years of experience in ServiceNow administration within enterprise IT environments.
• Passion for building, maintaining, and evolving enterprise service platforms, with a strong focus on ServiceNow operations, ITSM processes, and platform governance. Certifications such as ServiceNow Certified System Administrator (CSA) are mandatory; ITIL Foundation or ServiceNow developing skills are a plus.
• Expertise in ServiceNow Administration, ITSM and CSM modules, IntegrationHub, REST / SOAP APIs, CMDB, JavaScript, and platform upgrades, as well as experience performing health checks and troubleshooting within complex enterprise environments.
• Your way of working is structured, reliable, and proactive, characterized by analytical thinking, service orientation, and a strong sense of ownership. You communicate effectively, collaborate across teams, and act as a trusted partner for both technical and business stakeholders.

Things to know before departure :

• Start : by appointment – always at the beginning of a month
• Working hours : full-time (h) & days of vacation
• Employment relationship : Unlimited
• Field : Operations
• Language : safe German & English
• Flexibility & willingness to travel
• Other : a valid work permit; if necessary, we can apply for the work permit as part of our recruiting process. The procedure takes time and has an influence on the start date.