Service Technician

Datacolor Techkon Germany GmbH; Königstein im Taunus; On-site; EUR 42,000 - 60,000; Full time

Job summary

Datacolor Techkon Germany GmbH is looking for an Inhouse Service Technician based in Königstein im Taunus. You will inspect, repair, test and prepare Datacolor Techkon products and accessories, ensuring high-quality service and customer satisfaction.

The role requires completed training in electronics or mechatronics, hands-on experience in precision engineering and repairs, and a problem-solving mindset. German (spoken/written) and English skills are essential for daily customer communication.

Qualifications

• Completed training in electronics, mechatronics, or related technical field.
• Experience in precision engineering, troubleshooting, and repairs.
• Independent, solution-oriented, and quality-conscious way of working.
• Flexible, resilient, and quick to grasp new information.
• Reliable team player with strong communication skills.
• Good command of German (spoken and written) and solid English skills.

Responsibilities

• Checking devices and entering data for cost estimates.
• Repairing equipment and accessories, including updating hardware/firmware to the current series version.
• Testing devices for functionality and compliance with specifications.
• Preparing repaired devices and spare parts for shipment.
• Communicating with customers in case of unclear complaints.
• Reporting missing accessories or unclear issues to Production Manager, Technical Support, or Order Processing Department.
• Maintaining OEM customer complaint databases and creating related error reports.
• Entering error causes in the evaluation list and reporting serial issues to production management when detected.
• Contributing suggestions for improvement to enhance product or process quality.

Skills

German language

English language

Troubleshooting

Repairs

Electronics training

Mechatronics

Education

Electronics/mechatronics training

Job description

Description

Datacolor, a global leader in color management solutions, provides software, instruments and services to improve the precision, performance and efficiency of your color workflow. For over five decades, Datacolor has earned our reputation as a trusted leader by delivering unmatched capabilities that rapidly address the full spectrum of color challenges in textile and apparel, paint and coatings, automotive, plastics, photography and videography, and other industries.

Our global teams provide sales, service and support in over 100 countries throughout Europe, the Americas and Asia. For more information, visit www.datacolor.com

Join ourDatacolor Techkon GermanyTeam as anInhouse service technicianbased in Königstein im Taunus, Germany.

Position Summary:

The Inhouse Service Technician is responsible for the inspection, repair, testing, and preparation of Datacolor Techkon products and accessories. The role ensures high-quality service, accurate diagnostics, and customer satisfaction while supporting continuous improvement of products and processes.

Key Responsibilities:

Checking devices and entering data for cost estimates

Repairing equipment and accessories, including updating hardware and firmware to the current series version

Testing devices for functionality and compliance with specifications

Preparing repaired devices and spare parts for shipment

Communicating with customers in case of unclear complaints

Reporting missing accessories or unclear issues to the Production Manager, Technical Support, or Order Processing Department

Maintaining OEM customer complaint databases and creating related error reports

Entering error causes in the evaluation list and reporting serial issues to production management when detected

Contributing suggestions for improvement to enhance product or process quality

What You Bring:

Completed training in electronics, mechatronics, or a related technical field

Experience in precision engineering, troubleshooting, and repairs

Independent, solution-oriented, and quality-conscious way of working

Flexible, resilient, and quick to grasp new information

Reliable team player with strong communication skills

Good command of German (spoken and written) and solid English skills

Location:

Datacolor is committed to rewarding your dedication with an attractive compensation package. We offer an environment that fosters personal and professional growth, where your ideas matter. Our flat hierarchy ensures easy access to everyone, promoting collaboration and innovation.

Our Core Values

Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Team Work, Learning, Ethics, and Passion.

Our Core Competences

We believe Communication, Adaptability and Problem Solving are core competencies that all our employees consistently demonstrate.

Interested

• Want to work in a company focused on innovative color management solutions?
• Looking for flexibility and autonomy in a global and diverse company?
• Want to be able to make daily connections with people all over the globe?
• Do you want to work in an open and informal atmosphere where your personal input is valuable?

Datacolor is an Equal Opportunity Employer.

Notice: Datacolor never asks for personal or financial information via social media and does not contact candidates through private messages on messaging platforms. All official recruitment communications are conducted through our corporate email addresses and career website.