Service & Support Engineer - Broadcast (m / f / d)

Riedel Communications GmbH & Co. KG; Wuppertal; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading communications company in Wuppertal is seeking a Service & Support Engineer to provide customer support for intercom and Video systems used in Broadcast and Events. Ideal candidates will have a technical degree, 2+ years in relevant experience, strong troubleshooting skills and be fluent in both English and German. This role offers a hybrid working model and is focused on team collaboration and personal development.

Leistungen

Flexible working time system

Individual development opportunities

Open working atmosphere

Qualifikationen

• 2+ years of experience in broadcast or entertainment sectors.
• Expertise in broadcast/event technology.
• Familiarity with fiber optic interconnected systems is a plus.

Aufgaben

• Provide support for intercom and video systems used in Broadcast and Events.
• Communicate with customers and support hotline.
• Visit customers on-site to resolve problems.

Kenntnisse

Customer communication

Troubleshooting complex broadcast systems

Knowledge of digital audio technology

IP video technology knowledge

Networking infrastructures

Team collaboration

Adaptability to new technologies

Fluent in English and German

Ausbildung

Technical university degree in IT or related field

Jobbeschreibung

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.

Join us as Service & Support Engineer (m/f/d) on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

• Provide support for intercom and Video systems used in Broadcast and Events
• Communicate with external and internal customers and contribute to the customer hotline as a first and second level Support
• Support customers with remote online sessions, when needed
• Reproduce issues in the lab
• Visit customers on-site to perform debug and resolve problems, when needed
• Participate in the 24/7 hotline
• Work closely with your Support, Customer Success & Sales colleagues, as well as cross‑functional teams with Product Management and R&D

THAT'S YOU

• Successfully completed (technical) university degree or equivalent trainee program in Information Technology, Electrical Engineering, or Video Engineering
• 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio/Video sector
• Expertise in broadcast or event technology.
• Knowledge of professional communication, digital audio, and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022‑6), as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V‑2, Multicast media traffic)
• Familiarity with IT and networking infrastructures, with the ability to troubleshoot issues.
• Experience with fiber optic interconnected systems is a plus
• Passion for customer communication and troubleshooting complex broadcast systems
• Strong team player who fits into the culture of an international, medium‑size company
• Cross‑domain thinking with a collaborative mindset and excellent communication skills
• Self‑organized with a proactive approach to learning new technologies
• Confident, sociable, and open personality with natural authority
• High level of loyalty, reliability, and personal integrity
• Ability to work under pressure
• Excellent verbal and written communication skills in English and German

WE OFFER

• Life and Work balance through our flexible working time system including mobile working in a hybrid model
• Career booster with numerous individual development and training opportunities
• Diversity is very important to us; at RIEDEL we focus on an open working atmosphere, inclusion is part of our culture – it’s about the people and their personality that matters
• Diverse offers through myEAP (e.g. help with childcare, care for relatives, offers for body & soul, etc.)

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are—far away from any pigeonholing.