Service Sales Support Specialist (mfd) Motion

ABB; Mannheim; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A global engineering company in Mannheim is seeking a Service Sales Support Specialist to act as the main contact for customers and service teams in drive technology. Responsibilities include providing sales support, developing service contracts, and leveraging service offerings. Candidates should possess experience in similar industries and fluency in both German and English. This position offers a hybrid working model and focuses on customer-oriented service solutions.

Leistungen

Flexible work practices

Employee Share Acquisition Plan

Paid Parental leave

Paid and unpaid leave opportunities

Child holiday Schapbach

Qualifikationen

• At least 2 years of professional experience in electric drive technology or similar industries.
• A completed vocational training in a technical or commercial field or equivalent.
• Fluent in both German and English (written and spoken).

Aufgaben

• Point of contact for customers and sales teams regarding maintenance services.
• Support the sales and service functions with your knowledge of the service portfolio.
• Contribute to the development of service contracts and innovative solutions.

Kenntnisse

Data Entry

Customer Service

Account Executives

Email

Product Knowledge

Account Management

Communication

CRM

Salesforce

Phone Calls

RFP

Sales Goals

PowerPoint

Technical Support

Sales Support

Ausbildung

Bachelor's degree in engineering or equivalent

Tools

SAP

Salesforce

Jobbeschreibung

Overview

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader we’ll give you what you need to make it happen. It won’t always be easy—growing takes grit. But at ABB you’ll never run alone. Run what runs the world.

This Position reports to: Product Manager. The working time model for this position is: Hybrid.

Key responsibilities

As a Service Sales Support Specialist you will be the point of contact for customers as well as our sales and service teams regarding maintenance services in drive technology for ABB Motion Services in Germany.

You will support the sales and service functions with your knowledge of the service portfolio focusing on periodic services by assisting in the design pricing, order processing and response to customer inquiries. Additionally you will contribute to the further development of service contracts and digital offerings such as innovative condition monitoring solutions.

You will be mainly accountable for:

• Sales support in designing customer-oriented and cost-effective service solutions (e.g. service contracts, maintenance, condition monitoring) up to the preparation of offers
• Advisory and sales support role: capturing customer requirements and needs and translating them into suitable services using your knowledge of the service portfolio (including pricing, service descriptions and contract components)
• Strategic planning and updating of customer data (Installed Base) including support for on-site asset data collection as needed
• Coordination with all relevant functions from sales to field service scheduling, commercial staff and service product management regarding the design and successful implementation of services
• Identifying and leveraging potential for improvement in the design process within the team

Qualifications for the role

• At least 2 years of professional experience in electric drive technology or similar industries with a basic understanding of the industrial service business (commercial / technical)
• Depending on experience at least a completed vocational training in a technical or commercial field or a Bachelor’s degree in engineering / state-certified technician / master craftsman in electrical engineering, drive technology or comparable disciplines
• IT affinity with experience in ERP systems (SAP, Salesforce) and confident use of various task-related IT tools
• A team-oriented, solution-focused working style with excellent written and verbal communication skills
• An agile and proactive approach with a proven ability to take ownership of customer issues
• Fluent in both German and English (written and spoken)

Benefits

• Flexible work practices
• Employee Share Acquisition Plan
• Paid Parental leave (gender neutral)
• Paid and unpaid leave opportunities
• Child holiday Schapbach

Additional information

Interested in joining our team? We are looking forward to receiving your complete application through our online platform. Equal opportunity applies; people with severe disabilities and their equals are given preference where equally suitable.

ABB AG

Think bigger. This is where bold ideas meet unstoppable progress; teams initiate what’s next and we’re engineered to outrun together. Run What Runs the World.

#ABBCareers #RunwithABB #Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

Job specifics

Required Experience : IC

Key Skills

• Data Entry
• Customer Service
• Account Executives
• Email
• Product Knowledge
• Account Management
• Communication
• CRM
• Salesforce
• Phone Calls
• RFP
• Sales Goals
• PowerPoint
• Technical Support
• Sales Support

Employment Type : Full-Time

Experience : years

Vacancy : 1