Service Network Coordinator (m/f/d)

Midea Europe GmbH; Eschborn; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Midea Europe GmbH in Germany seeks a skilled Service Network Manager to expand and maintain the Authorized Service Partner network. You will coordinate onboarding of new service centers, ensure adherence to Midea standards, and act as a central interface across Technical Support, Spare Parts, Call Center and Service Partners.

You will travel within Germany to visit partners, monitor KPIs, manage invoicing accuracy, and drive continuous process improvements.

Qualifikationen

• Advanced Excel skills for reporting and KPI tracking.
• Experience with CRM platforms and service management tools.
• Strong organizational and coordination abilities.
• Fluent German (written and spoken) and proficient English.
• Willingness to travel within Germany.

Aufgaben

• Develop, expand, and maintain the Authorized Service Partner network in Germany.
• Identify, evaluate, and onboard new service centers following Midea standards.
• Coordinate service orders and cases across the network.
• Serve as central interface among Technical Support, Spare Parts, Call Center, and Partners.
• Monitor ASP invoicing for accuracy and compliance.
• Track service KPIs and network efficiency.
• Prepare regular performance reports using Excel and CRM data.
• Maintain partner data and documentation in CRM platforms.
• Support continuous improvement initiatives for service processes.
• Conduct regular business trips within Germany to visit partners and follow up on operations.

Kenntnisse

Advanced Excel

CRM platforms

MS Office

Analytical mindset

Attention to detail

Stakeholder management

Cross-functional coordination

Travel willingness

Tools

CRM platforms

Service management systems

Jobbeschreibung

Your responsibilities

• Develop, expand, and maintain the Authorized Service Partner network in Germany.
• Identify, evaluate, and support the onboarding of new service centers, ensuring compliance with Midea standards and processes.
• Coordinate and follow up on service orders and cases across the service network.
• Act as a central interface between Technical Support, Spare Parts, Call Center, and Service Partners to ensure smooth case resolution.
• Monitor and control ASP invoicing, validating accuracy, compliance, and alignment with agreed service conditions.
• Track service performance, operational KPIs, and network efficiency.
• Prepare and deliver regular follow-up and performance reports using Excel and CRM data.
• Ensure all service cases, partner data, and documentation are properly maintained in CRM platforms.
• Support continuous improvement initiatives related to service processes and network performance.
• Conduct regular business trips within Germany to visit service partners, support network development, and perform operational follow-ups.

Your profile

• Advanced Excel skills, including reporting, data analysis, and KPI tracking.
• Proven experience working with CRM platforms and service management systems.
• Confident user of MS Office tools and digital platforms.
• Advanced Excel skills, including reporting, data analysis, and KPI tracking.
• Proven experience working with CRM platforms and service management systems.
• Confident user of MS Office tools and digital platforms.
• Strong organizational and coordination skills.
• Ability to manage multiple stakeholders and cross-functional interfaces.
• Analytical mindset with strong reporting and data interpretation skills.
• High attention to detail, especially in invoicing and operational follow-up.
• Proactive, structured, and solution-oriented working style.
• Willingness and flexibility to travel within Germany.
• German: business fluent (written and spoken) – mandatory.
• English: Advanced level (written and spoken)

What we offer

• An international work environment and agile teamwork
• A goal-oriented and collaborative organizational culture
• Flexible working hours
• Various opportunities for further training and career development
• Employee benefit programs