Service Key Account Manager

ABB E-mobility B.V.; Heidelberg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading E-mobility company in Germany is seeking a Service Key Account Manager to take ownership of service excellence for global key accounts. You will be responsible for leading service-related interactions and performance, enhancing customer satisfaction, and managing account service revenues. The ideal candidate has a Master’s degree, over 4 years of relevant experience, and exceptional analytical and negotiation skills. Fluency in English and German is required.

Qualifikationen

• At least 4 years of experience in E-mobility business/B2B high-tech.
• Experience in customer facing service business or consulting role.
• Fluency in English and German, French language skills advantageous.

Aufgaben

• Lead 1-2 global key accounts for all service-related interactions.
• Enhance customer satisfaction and service quality.
• Monitor and drive improvements in account service revenues and costs.

Kenntnisse

Analytical abilities

Problem-solving skills

Communication

Interpersonal skills

Negotiation skills

Leadership

Project management

Strategic mindset

Financial acumen

Ausbildung

Master’s degree in business administration, engineering, or related field

Jobbeschreibung

Are you ready to take full ownership of service excellence for global key accounts? ABB E-mobility is seeking a Service Key Account Manager to lead strategic service relationships, drive performance, and elevate customer satisfaction across our E-mobility business.

In this role your main accountabilities will be:

End-to-end responsibility to the customer and internally at ABB for all service-related topics and service P&L for 1-2 global key accounts:

• Lead 1-2 global key accounts for all service-related interactions and activities with an end-to-end responsibility on service and the customers service P&L
• Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality
• Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base
• Develop and maintain strong relationships with key customers at an executive and operational level
• Oversee cross-functional initiatives to enhance service offerings and customer satisfaction with R&D, quality and service teams
• Conduct regular service meetings at executive level to align strategy, performance, and improvement actions
• Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities
• Engage with customers and internal teams globally, with up to 20% travel

To make the above work, we are looking for a senior professional who has exceptional analytical and problem-solving abilities. Other essential requirements:

• Master’s degree, ideally in business administration, engineering, or a related field
• At least 4 years of experience in E-mobility business / B2B high-tech with a strong understanding of customer needs and/or experience in customer facing service business or consulting role
• Prior experience in working with / leading complex customer teams at both executive and operational level with significant impact on team’s success
• Proven experience managing complex customer relationships at both executive and operational levels
• Demonstrated success in leading large-scale, cross-functional projects with significant business impact
• Strong communication, interpersonal, and negotiation skills
• Leadership and project management expertise to drive cross-functional initiatives
• Strategic mindset and financial acumen to manage revenue growth and cost optimization
• Fluency in English and German, French language skills advantageous

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.