Service Desk with German - Consultant/Senior Consultant (f/m/d)

Dr. Ing. h.c. F. Porsche AG; Bietigheim-Bissingen; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading automotive company is seeking a technical support representative in Bietigheim-Bissingen, Germany. You will handle customer inquiries via phone and email, providing first-level support for IT issues while ensuring customer satisfaction. The ideal candidate has at least 2 years of experience in similar roles and strong communication skills in German and English.

Qualifikationen

• Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support Roles.
• Advanced proficiency in German (B2–C1) and intermediate proficiency in English (B1).
• Good understanding of IT concepts such as email, AD, OS, and Mobile devices.

Aufgaben

• Serve as the first point of contact for customers seeking technical assistance.
• Identify and assess customer needs to ensure prompt and accurate support.
• Provide first-level support for basic IT issues and service requests.
• Escalate unresolved issues or complex service requests according to SLAs.
• Maintain and update the Knowledge Base, ensuring documentation is accurate.

Kenntnisse

Excellent Communication Skills

Problem-Solving Skills

Customer-oriented and cool-tempered

Jobbeschreibung

• You will serve as the first point of contact for customers seeking technical assistance via phone, support portal, or email
• You will identify and assess customer needs to ensure prompt and accurate support
• You will provide first-level support for basic IT issues and service requests related to systems, applications, and hardware
• You will escalation unresolved issues or complex service requests in accordance with agreed service level agreements (SLAs)
• You will work continuously to improve customer service, user perception, and overall satisfaction
• You will maintain and update the Knowledge Base, ensuring documentation is accurate, helpful, and up to date
• Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support Roles with a strong focus on technical issue resolution
• Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
• Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
• Customer-oriented and cool-tempered
• Advanced proficiency in German (B2–C1) and intermediate proficiency in English (B1)
• Ability to work in a team and communicate effectively
• Good understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.)

Things to know before departure:

• Start:by arrangement - always on the 1st and 15th of the month
• Employment contract:Unlimited
• Line of work:Consulting
• Language skills:Fluency in written and spoken German and English