Service Delivery Manager (all gender)

ALTEN Germany; Würzburg; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading consulting firm in Würzburg is seeking a Technical Recruiter to coordinate IT operations and implement workforce management activities. The candidate should have a relevant university degree, strong knowledge in order and workforce management, and experience with tools such as JIRA and Confluence. Fluency in German and English is required.

Qualifikationen

• Hold a university degree in computer science, business informatics, or a related professional qualification.
• Have knowledge in order management, workforce management, and energy economics.
• Bring experience with JIRA, Confluence, ServiceNow, and monitoring systems.

Aufgaben

• Coordinate the IT operation and implement workforce management development activities.
• Ensure quality of user stories and manage their release into production.
• Plan, coordinate, and monitor test activities.

Kenntnisse

Coordination of IT operations

Quality assurance of user stories

Test activity planning

Release management

Documentation of process changes

Knowledge in order management

Knowledge in workforce management

Experience with JIRA

Experience with Confluence

Experience with ServiceNow

Monitoring systems knowledge

Good German language skills

Good English language skills

Ausbildung

University degree in computer science or business informatics

Tools

JIRA

Confluence

ServiceNow

Splunk

New Relic

Jobbeschreibung

Job Description

We are seeking a Technical Recruiter to join our team at ALTEN Consulting Services GmbH.

• Coordinate the IT operation and implement development activities in the area of workforce management for E.ON network operators (particularly in the context of order management (ASS) for E.ON's network companies).
• Ensure the quality of user stories and are responsible for their release into production (in collaboration with the departments).
• Plan, coordinate, and monitor test activities.
• Prepare new releases and manage their deployment into production.
• Document changes to processes, system landscapes, and their interfaces.
• Hold a university degree in computer science, business informatics, or a equivalent professional qualification.
• Have knowledge in order management, workforce management, and energy economics.
• Bring experience with JIRA, Confluence, ServiceNow, and monitoring systems, such as Splunk or New Relic.
• Have knowledge of service management processes, particularly according to ITIL.
• Have very good German and English language skills.