Service Delivery Manager

HCLTech Germany; Radolfzell am Bodensee; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global technology firm is seeking a Service Delivery Manager in Radolfzell am Bodensee to lead a high-performing IT team. This role involves managing client relations, ensuring operational efficiency, and providing strategic IT solutions. The ideal candidate has over 12 years of experience in IT, fluent German (C1/C2), and a solid understanding of IT infrastructure. A collaborative environment awaits with opportunities for professional growth.

Qualifikationen

• 12+ years overall work experience in the IT industry, preferably in IT/Technical Operations.
• Solid understanding of process management and improvement practices.
• Experience working in a global environment.

Aufgaben

• Manage and mentor the IT team, including hiring and performance evaluations.
• Act as a liaison between Customer IT and Business users.
• Monitor performance and user satisfaction to identify improvement areas.

Kenntnisse

IT infrastructure knowledge

Team leadership

Customer relations

Problem-solving

Process management

German language proficiency (C1/C2)

Jobbeschreibung

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Service Delivery Manager

Job Description

Lead a high-performing team to deliver exceptional service, exceed client expectations, and build lasting relationships. You'll drive operational efficiency, monitor KPIs, and ensure seamless collaboration across stakeholders-together with our international team

Roles and Responsibilities

• Team leadership: Manage and mentor the IT team, including hiring, training, and performance evaluations
• Customer/Client relations: Acting as a liaison between Customer IT, HCL IT teams and Business users/stakeholders to understand their IT needs to ensure end user satisfaction is high
• Technical Knowledge: A solid understanding of IT infrastructure, including networks, servers, laptops/workstations and emerging technologies
• Quality assurance: Monitoring performance and user satisfaction to identify areas for improvement
• Operational efficiency: Implement processes and strategies to improve efficiency, productivity, and user experience
• Problem-solving: Analyze and resolve IT-related issues and support user needs
• Strategic thinking: Ability to plan for future IT needs and provide recommendations on technology solutions

Required skills and experience

• 12+ years overall work experience in the IT industry preferably in IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems and applications
• Should have C1 or C2 level German language proficiency
• Knowledge of servers, networks, end user computing devices like laptop, desktop, printers, etc
• Good communication, organization/planning, risk/issue assessment and conflict management skills. Social skills and the ability to work across departments and multi-functions with other leaders
• Solid understanding of process management, improvement practices, and operation services
• Experience working in a global environment, interacting with teams located in multiple regions
• Manage CSAT survey and end user feedback